Chip House and I, along with Julie Katz of Forrester Research, presented "Subscribers Rule Deliverability! How to Optimize ROI via Reputation Management" via webinar on July 23rd. It was a packed (virtual) house, and a lot of fun. We were able to share a lot of our wisdom as far as sending reputation, how it governs your email deliverability, and how to build and maintain a good reputation. We answered a lot of questions during the webinar. Ones we weren't able to get to, we took offline, wrote up answers to, and shared them with all participants. You can find a copy of that Q&A here. I hope you find our answers insightful!