Marketing Sends? Check. So…what’s next?

Posted by: Lisa Trifone
Wednesday, May 16, 2012

As an email marketer, the primary promotional messaging you do for your business is a no-brainer. Sale coming up? Send the email. Event to RSVP for? Send the email! It’s a marching order of sorts, one that keeps you busy week in and week out, planning for what email is next and which subject line to use and which buttons will drive the most clicks and...

In the mix of it all, are you missing the clear opportunities to build out your programming to make the most of your audience and their engagement? Use the check list below to earn a gold star on your message strategy, or identify the programs...

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The Power of Hands-on Training

Posted by: Scott Thomas
Monday, April 30, 2012

It’s been said that “knowledge is power”—and at ExactTarget, we couldn’t agree more. That’s why we’ve always taken product and industry training seriously in the ExactTarget Academy. After all, when you have the right tools and knowledge on how to use them, you can immediately begin implementing the right programs to take your campaigns to new heights. 

And when the opportunity to enhance your program comes along (right to your own city, in fact), WHY WAIT?

That’s why I’m so excited for the Solutions Workshops at our upcoming CONNECT Global Tour. On May 16, we’ll be headed to Sydney, Australia to...

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See You At DocuSign Momentum 2012!

Posted by: Gina Mueller
Monday, April 30, 2012

 

This year we are excited to be a Silver Sponsor of DocuSign's annual conference, Momentum 2012. Docusign is the global standard for electronic signitures.  Join us at the conference and learn how to leverage cloud-based document and signature management solutions.
 
 
Date: May 2-3, 2012
Location: The Westin St. Francis San Francisco
 
 
Stop by our booth at the Partner Pavilion!
 
 
Speakers Include:
Jeffery Hayzlett | Bestselling Author & Business Expert
Terry Connell | SVP, Sales & Sales Operations, Comcast
Eric Dirst | SVP & CIO, Devry
Jim Dickie | Managing Partner, CSO Insights
Keith Krach CEO,...
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The Power of Customer-Centric Marketing with ExactTarget, Adobe Digital Marketing Suite & Acceleration

Posted by: Kristen Neal
Friday, April 27, 2012

Here at ExactTarget we’re always looking for the chance to share client successes and wins. We recognize the ever-changing interactive marketing landscape presents new and exciting opportunities for our clients but also many challenges as well. And, at the end of the day, all of us are on the hook for delivering measurable results. 

Many of our clients have leveraged the ExactTarget partnership with the Adobe Digital Marketing Suite to create a foundation for driving relevant online marketing programs that positively impact their bottom-line. 

We’re excited to share an example of this success in...
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What is marketing automation and why is it important?

Posted by: David Held
Tuesday, April 24, 2012

Marketing automation is term that is gaining momentum whether you are a B2B or a B2C marketer.  But what does it mean and what impact will have on your email and cross-channel marketing efforts? 

Marketing Automation is using a technology platform that enables you to build content assets such as landing pages, emails, Facebook tabs, web events, etc. and deliver them to a prospect and/or customer at a time when it is most relevant to them in their buying cycle. This "right time" is based on knowing your potential customer by capturing demographic information, capturing their interactions with...
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Final CASL Regulations Released by CRTC

Posted by: Mickey Chandler
Monday, April 9, 2012

The Canadian Radio-television and Telecommunications Commission (CRTC) released the final form of its regulations on March 5, 2012. You can see them for yourself in the Canada Gazette (Canada’s version of the United States’ Federal Register). They are printed in the March 28, 2012 edition. This version is not a call for comments, but rather the release of the actual rules after considering the comments made in response to their prior “Call for comments on draft Electronic Commerce Protection Regulations” which was released last July.

These regulations are not much different than the...

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#NexusCafe Twitter Chat Recap: Meeting the Demands of a Hyper-Connected Consumer

Posted by: Gina Mueller
Thursday, March 29, 2012

hyper connected

Each Thursday at 11am EDT, marketers from around the world join theExactTarget Nexus partner ecosystem on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry.  We call the virtual coffee chat the Nexus Café.

Our guest for a recent #NexusCafe chat was Elizabeth Music Industry Marketing Manager, Retail here at ExactTarget.  Elizabeth has over 7 years of experience in the retail industry with a passion for helping retailers improve their digital marketing programs. We discussed how to meet the demands of a hyper-connected consumer. Here's a summary...

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#NexusCafe Twitter Chat Recap: Leveraging Marketing Automation for Engagement

Posted by: Amanda Berkey
Tuesday, March 20, 2012

Each Thursday at 11am EDT, marketers from around the world join the ExactTarget Nexus partner ecosystem on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry.  We call the virtual coffee chat the Nexus Café.

Our guest for a recent #NexusCafe chat was Brian Shelton, eCommerce & Special Projects Manager at Gilchrist & Soames. Brian just completed a major website project at his company so content automation was top of mind. Brian is involved in the 3sixty Live Indianapolis user community and is a regular contributor to the weekly #NexusCafe chat.

He...

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From B2B to B2C You Are Still Dealing with An Individual

Posted by: Kyle Lacy
Thursday, March 8, 2012

I'm under the belief that pure story-telling, personalized data, and integrated marketing systems are the pinnacle of success for any marketing professional. Or at least it should be. It is the humanization of marketing systems that defines the next generation of marketing. However, there is one thing that reigns true over all - at the end of the sales cycle we are still dealing with an individual, a human, not a business.

I was reminded of this while reading the current issue of Direct Marketing Magazine. Tim Peterson has an excellent article defining and detailing the transformation of Dell's...

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The New Phone-A-Friend

Posted by: RJ Talyor
Friday, February 3, 2012
Phone-a-friend shoppingRecent mobile research publshed by Pew Internet & Research came like a text message from my mother: initially as a huge surprise, but one I knew was going to happen sooner or later. The industry has been talking about in-store mobile experiences for long enough, but the data spelled out the staggering facts.

The zinger for marketers: according to Pew Internet & Research, half (52%) of adult cell phone owners "used their devices while in store to get help with purchasing decisions." Whoa.

I'm one of them. When I purchased a refrigerator for my new home recently, I called another store to price...Read More »

#NexusCafe Twitter Chat Recap: New Year's Resolutions for Interactive Marketers

Posted by: Amanda Berkey
Tuesday, January 24, 2012
Susan Prater CNXEach Thursday at 11am EDT, marketers from around the world join the ExactTarget Nexus  partner ecosystem on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry.  We call the virtual coffee chat the Nexus Café.

Our guest for a recent #NexusCafe chat was Susan Prater, vice president of integrated marketing at ChannelNet. Susan recently joined ChannelNet and has held many roles in interactive marketing and branding at Ford, Owens Corning, Masco Cabinetry, and her marketing consultancy, Seven Pillars Marketing. Susan is passionate about leveraging...Read More »

Search Email and Social in the IMH Calendar

Posted by: Eric Hannon
Monday, January 23, 2012
If you spend much time in our 3sixty community, you will see that a common suggestion is to offer better ways of searching for information within our products: Emails, Templates, Subscribers, Users, etc. One way we have addressed this is with our new search feature in the Interactive Marketing Hub Calendar. The Calendar search feature, released along with the launch of the IMH in October of last year, lets you search for past and future email sends by taking your search word (or words) and returning any calendar entries that contain it in its name or description

The IMH Calendar is a...Read More »

ExactTarget for Microsoft Dynamics CRM 2011 Integration Documentation!

Posted by: Ryan Williams
Thursday, January 19, 2012
Microsoft Dynamics CRMIf you’re one of the many ExactTarget clients looking to integrate with the Microsoft Dynamics CRM 2011 platform, the time is here! Take a look at the documentation to see what exciting possibilities are open to you as Microsoft takes their CRM offering to the cloud! Of course, on-premises installations are available as well, and our new documentation illustrates how to accomplish these tasks effectively. Take a look at what the documentation on ExactTarget for Microsoft Dynamics CRM 2011 has to offer:
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CASL: Implied Consent for Existing Customers?

Posted by: Al Iverson
Monday, January 9, 2012

Email for Financial InstitutionsWe're beginning our new blog post series of answering your follow-up questions on Canada's new Anti-Spam Law (CASL). Today, I'll answer this question: For financial institutions, is there always implied consent provided the lead continues to be a customer?

There's an allowance under the law for an assumption of permission allowing you to mail existing customers. However, that exemption expires after a period of time, so you've got to track these subscribers in a way where you're able to expire them out after a period of time. Instead of doing that, our recommendation is to just ask for...

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Best Practices for Getting to the Inbox this Holiday Season

Posted by: Aimee Sinclair
Friday, November 18, 2011

holiday email inbox best practicesAs holiday sending is starting to ramp up this year, it’s important to maintain good deliverability to ensure your message makes it to the inbox.  Last year, ExactTarget saw record high send volumes, which means your competition just got a little steeper.  Here are some tips to help you make it to the inbox:

  • Optimize your subscription path—Ensure email address accuracy with a confirmation message and only send to subscribers who confirm.  This will help protect from spam traps, bad email addresses and increased bounces, all of which are used to determine your fate at the ISPs.
  • Evaluate list...
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Birthday Messages – the good and the bad

Posted by: Amanda Cross
Thursday, November 17, 2011
My birthday was recently, and even though I no longer have roller skating parties or blow out candles, my favorite companies still send me their well wishes, and sometimes even gifts.

Some of them were very good gifts. A couple restaurants whose rewards programs I belong to sent me certificates for a free entree any time this month. A couple stores sent me straight-up $10 gift cards. These moves cost the company a little, but since I'm not likely to spend just $10 any time I'm buying myself a gift, it's likely that they'll actually make something on the bargain.

You don't have to spend at all,...
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Avoid Repetitve Stress Injury - Automate!

Posted by: Jeff Middlesworth
Tuesday, November 15, 2011
doing more with less marketing automationWith the right marketing automation solution, you can automate both simple and complex marketing activities with just a few clicks from one-off to batch messaging, data movements, integrations, and report delivery.

No matter what your industry, marketing automation can simplify repetitive marketing tasks and drive more sophisticated uses of your customer data. For example:
  • Financial services: Back-end operations like account statements, low-balance alerts, and lifecycle marketing campaigns
  • Technology: Subscription renewal programs, interactive account reminders, and product updates
  • Manufacturing:...
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#NexusCafe Twitter Chat Recap: An Inside Look at the Interactive Marketing Hub

Posted by: Libby Bates
Friday, November 4, 2011
Each Thursday at 11am EDT, marketers from around the world join the ExactTarget Nexus partner ecosystem on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry. We call the virtual coffee chat the Nexus Café.
#NexusCafe Andy and Libby
A recent #NexusCafe chat featured Interactive Marketing Hub experts Andy Bergman and Eric Hannon from ExactTarget. We mixed up the format—Andy and Eric answered questions from the audience. Here's a snapshot of the conversation.  

@ETNexus: What’s stopping marketers from doing cross-channel to its full potential?
@asbergman: It seems most...
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Triggered & Transactional Messaging for Retailers

Posted by: Claire Petersen
Tuesday, November 1, 2011

Retail MarketingAs the fall season is in full swing, the Holidays are around the corner. As shopper’s, we’re bombarded with countless deals and coupons from retailers trying to capture our attention. For retailers, it’s a chance to welcome back loyal customers, inform them of new products and offers, and drive new sales, but it’s not easy.

Our goal at ExactTarget is to empower retailers and clients across industries to generate personalized, relevant messages to customers. How are you engaging with your customers? What about your communication strategies and relationship efforts build customer loyalty and set...

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4 Ways to Stay Connected at Connections UK 2011

Posted by: Katie Smith
Thursday, October 27, 2011
The Power of Tweets#ET11UKAs Connections UK quickly approaches, there are several quick ways to stay Connected while at the conference or following along remotely.
  1. Use #ET11UK, the official hashtag of Connections UK 2011. Follow Tweets from breakout sessions, keynote speakers, and catch tips and tricks!
  2. Check out YouTubeto watch videos that will be posted frequently. Be sure to pass along the Connections UK 2011 experience to those who could not attend or catch up on something you may have missed.
  3. Read live-streaming content from other attendees on the Connections UK 2011 Blog , which will showcase  reactions to...
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