Behind the Design

Who's the most wired city now? While Seattle clinched the top spot in this year's annual poll by Forbes, we're putting our money on San Francisco to take top honors next year.

Today the City of San Francisco announced a first of its kind application that allows citizens to access the City's 311 Call Center without actually making a call.

Need to request street cleaning, report a traffic light outage or graffiti? No problem. The City now plans to take service requests and provide information to the public using Twitter - and to manage and track these conversations using CoTweet.

Following the example of leading corporations, non-profits and community and service organizations, San Francisco is the first major city to use Twitter to host two-way dialogue with its constituents around critical community services. This is a huge step for local government — and an example other cities are sure to follow.

For more information, see what Mayor Gavin Newsom has to say about how San Francisco is "changing the way cities connect with their government." Read the full release

Kyle is blogging on behalf of the Social Media Marketing Team at ExactTarget