Best Social Media Marketing

Consumers who mention your brand on Twitter expect a quick response, especially if they have a complaint or question. A recent study by Socialbakers suggests brands are improving, although many industries have work to do in becoming more responsive. 

As we know at ExactTarget, the airline industry stands out for succeeding in intense customer response on Twitter: the real-time nature of flight cancellations and other problems airlines face in helping travelers means that airlines must respond quickly to consumers to be relevant. We were pleased to see ExactTarget clients WestJet and JetBlue call...

At ExactTarget, we’re passionate about our clients—they’re some of the best brands we know, and we’re often inspired by their dedication to the work they do. And Von Maur is an excellent example! From the company’s start in the late 1800s until now, Von Maur has always put their customers first.

If you’ve visited one of the retail chain’s stores, you know what I mean—impeccable service, inviting décor, musical ambiance, and top-notch products. And while the company’s perfected their signature “above and beyond” service in stores, Von Maur wants customers to experience the same great service...

Regardless of how long you’ve been using (or not using) a marketing automation tool, you should always be on the lookout for ways to improve your marketing efforts—whether it’s by implementing drip campaigns, exploring the wonders of dynamic content, or creating highly targeted email blasts for specific audiences. The point is, there are always new and exciting things to try, especially with all of the extra time that you free up by implementing an automation system in the first place.

But how do you know what the next step is?

The best way to make sure that you’re always progressing with your...

The human race has used storytelling to persuade, share our history, and convey information for the entire length of our existence—since before the written word came about.

When you consider the breadth of companies whose profits depend on storytelling, you see that this hasn’t changed in 2013: movies are more popular than ever. YouTube reached the one-billion-monthly-users milestone in March of this year. (By comparison, Twitter has 200 million monthly active users) And though digital formats are eating into the profits of traditional books, the reading industry as a whole is stronger...

Over the next several weeks, we will be sharing guest articles from experts in the realm of content marketing. This week, Steven Shattuck writes.

Steven is VP of Marketing at Bloomerang. He is a featured contributor to Social Media Today, and has been published in Search Engine Journal, Business2Community and the Content Marketing Institute. Steven has spoken at national and local conferences, and is frequently interviewed by traditional media outlets in Indianapolis for his expertise in social media marketing.

There's no shortage of content marketing advice out there. Now that most marketers...

This May and June, Pardot (an ExactTarget company) is traveling the nation to help B2B marketers network with each other, listen to thought-provoking presenters, and get inspired to be the best B2B marketers we can be.

Just over one week remains until the B2B Inspiration Tour kicks off in Atlanta, GA.

You won't want to miss this free half-day event, and registration is filling up.

Check out the B2B Inspiration Tour site for all the info on who's speaking and what you can expect to learn.

You'll get up to speed on new trends and best practices in the B2B marketing realm. Some of the areas we'll...

The first thing most aspiring marketers learn is the importance of identifying and subsequently engaging those beautiful people called “the audience” no matter where they live online. This lesson gains wholehearted acceptance from everyone in the marketing world. However, the execution becomes complicated, and soon we all learn that feeding something like a blog everyday just simply isn’t enough.

We must put ourselves on the customer's online path.

Think goals first, campaigns second and tactics third.

What’s the goal? Always start there. That’s what the university lecturer taught you a long time...

Email list growth is a concern for many organizations--so you're definitely not alone if it's one of your concerns! In order to succeed in your email marketing efforts, you want your subscriber base to grow, not stay static. Fortunately there are numerous ways to build your email list.   

Depending on your industry, a web form may be the most effective way to capture more subscribers. Other options include social media tactics, mobile strategies, or even an offline approach. The possibilities are limitless.

Since this is such a popular topic and concern for marketers, there is plenty of informati...

There’s been a lot of debate about whether social media increases or decreases brand loyalty. While it allows a customer to gain more access and get closer to the brand, it also allows competing brands to do the exact same thing. With more brands competing for customers, it is easy for consumers to switch brands.  

In the sports industry, empires are built on brand loyalty – specifically the loyalty of the organization’s fan base. As we have written several times, social media and sports seem to be a combination built for each other. Now that nearly all teams at all levels are on Twitter, it is...

What are you doing with your Facebook presence right now? While many companies are spending big dollars and lots of time on results-driven social media marketing, many others are doing nothing.

Fortunately, there are strategies you can employ to drive results regardless of the time and resources you have on hand. 

1. Good
   Passive List Growth: Create a new Facebook Tab where Facebook users can sign up to receive your email campaigns. You won’t see a hockey-stick growth curve on Day 1, but this is a super easy, cost-effective way to increase email subscriptions and improve results in the email...

As brands become more social and customers become the social mouthpiece of brands, the intersection of advertising and word-of-mouth recommendations is now online. Traditional advertising methods fade into the background as customers are more wary of brand promises and, instead, turn to their friends and family when making a purchase.

Like any marketer curious about the numbers that back up such claims, I was interested to hear Jay Baer (of Convince and Convert) and Greg Shove (of SocialChorus) discuss the stats in their webinar The Influence Triangle: How to Leverage 3 Types of Brand Fans to...

This week I head to Knoxville to attend Social Slam and participate on a great panel discussing strategies to attract and energize an online audience. In preparation for our panel discussion, my esteemed panelists (meet them below!) and I wanted to provide attendees (and those who aren't able to attend #soslam) some actionable tips to help you better engage with your social audience.

Dino Dogan, our fearless leader and moderator. Founder of @Triberr. Lousy martial artist. Recovering engineer. Singer/songwriter. Blogger. Quiet reader. Loud speaker. Global force for badassery. Hi.

Follow Dino: http...

October 2012 was an exciting time for ExactTarget’s partner ecosystem. Not only was the Orange Partner Network program launched at Connections, but also in front of the 4,000+ attendees, ExactTarget was excited to present the Power of ONE Reseller Partner of the Year award to our Platinum partner, C.TRAC.

C.TRAC has taken ExactTarget’s passion and unwavering commitment to client success and worked it into their own daily business practices by truly embodying ExactTarget's core values. Combined with their innovative strategy, design, integration, database management, reporting services, and...

As a marketer, it's your job to keep up with new technologies that can help drive your business forward. With social media, it can be a challenge to keep up with the changing landscape that includes Facebook, Twitter, Linkedin, Pinterest, Tumblr, Reddit, Flickr, and more every day!

And what's worse, most social media teams are still very small. Even some of the largest brands in the world have surprisingly small and very busy teams. From our experience, the most successful brands focus on one or two networks that best suit their audience. Let's look at the 2012 Edison Survey Data and summary...

Here in Indiana, we love our basketball. Given the amount of blog posts we have dedicated to #MarchMadness, you probably already knew that. Well, the end is near. The field has been narrowed to the Final Four. Before the teams clash in Atlanta next weekend, we thought it would be appropriate to take one final (maybe) look at the field and see exactly how and where their social media marketing strategies rank.

Last week we provided our readers with official handles and hashtags for each team. We then provided the bracket filled out based on each team’s Klout score. If you had followed our Klout...

March Madness is only getting madder. The proliferation of social media is driving teams, schools, media, fans, and even mascots to the internet to interact with their fellow basketball loyalists. For those loyalists, the first two days of the NCAA tournament are like a 48-hour Christmas morning. 64 teams, 32 games, upsets, and emerging storylines make this round incredibly exciting on the hardwood and on Twitter.

ExactTarget is headquartered in the Hoosier heartland, so you know we love our basketball. Last week we helped you prepare for the tournament with hashtags, handles and Klout. Now,...

Whether you're an email, mobile, or social media marketer, there's a new piece of research from Motorola that you'll want to get your hands on ASAP. Their 4th Annual Media Engagement Barometer is billed as "a snapshot of the way that people around the world are interacting with media," and whether viewed on its own or in combination with another longitudinal survey like The Future of the Internet from the Pew Internet & American Life Project, the breadth of results are pretty impressive.

Upon perusing the report however, my attention immediately focused on page 49 in which Motorola shared...

This month, Facebook announced that it would prioritize comments based on their quality and relevancy. This means that the most active and popular comments will appear at the top of all posts, allowing marketers and community managers to respond to the most engaged users.

As a Facebook Preferred Marketing Developer (PMD), we will have access to the API so that we can support this new feature in SocialEngage. The product team is thinking through user experience scenarios to ensure you have the best experience when the API is finally released.

The algorithm seems really interesting. Essentially,...

So you're stuck? Staring at your bracket, you've scribbled, scratched, erased and re-filled your bracket multiple times. Not sure what to do? Let us help. 

They say teams are only as good on the court as they are off the court. Typically, this saying refers to the classroom. In today's digital era, though, perhaps that should apply to the internet. More specifically, maybe the saying should go, "A team is only as good as its social media marketing."  

Either way, we wanted to know how the teams stacked up on Klout. Yesterday we simply gave you the handles and hashtags for each team. Now let's...