Authors

Connections ’08

Mobile Boarding Passes Inspire New List Growth Ideas

Friday, November 14, 2008 by Morgan Stewart
More news that impacts how we think about mobile email, sms marketing, and coupons...

AA Launches Mobile Boarding Passes. American is now the fifth airline to test mobile boarding passes in the US (Continental was first, followed by Northwest, Delta, and Alaska). While still not available at the majority of airports, the technology is interesting in that it relies on the distribution of a link through email and presentation of a 2-D barcode on a landing page. If you were at our annual user conference, Connections 08, this concept may sound familiar--it is right in line with our new LiveOffers solution. The same concept an be applied to SMS to deliver a link to a landing page displaying the barcode. Imagine the possibilities of integrating SMS and barcode distribution. Let me spell it out a simple example:

1) Merchant places a display in telling people to text their email address to a shortcode in order to receive a coupon.

2) In response, you send a link to a landing page containing a customized coupon.

3) Customer takes their mobile device to the checkout counter and uses  the coupon.

Its a straight-forward value in store to drive email list growth: your email address for an immediate, in-store discount... all using existing ExactTarget tools!

Comments for Mobile Boarding Passes Inspire New List Growth Ideas

Tuesday, November 18, 2008 by Eva:
This idea has great potential, I am looking forward to seeing it expanded. My personal experience with a NWA mobile boarding pass at Indianapolis airport was excellent - the TSA staff was prepared and receptive, although they had trouble manipulating my iphone to be read they stuck with it and happily proclaimed me the first person to come through their system with a mobile pass. It would have been a much worse experience if their training had been off - who would want to hand over their favorite mobile device to a surly employee? The devil will be in the details here, and making sure that the redemption system doesn't violate the device owner's trust boundaries will be key.

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