I recently returned from Phoenix, Ariz. where I attended my first Direct Selling Association’s (DSA) Annual Meeting. Over 1,000 people gathered for three days of 110 degree weather for keynotes, breakout sessions, and networking. 

The overall theme for this year’s meeting was celebrating the direct selling industry. Executives from all over the world gathered together to celebrate both the achievements and opportunities of the direct selling industry. And there was a lot to celebrate this year! US direct sales increased 5.9 percent in 2012 to $31.63 billion. In addition, the number of direct...

More and more, consumers are taking part in a stage of the buying cycle known as the research stage. Between identifying possible options and making a purchase, they’re looking for product reviews, testimonials, videos, pictures — anything they can get their hands on (in fact, according to research done by Mathew Sweezey, Marketing Automation Evangelist at Pardot, consumers are nearly 2/3 of the way through the buying cycle before they even contact companies). Not only is this true for B2C, it’s also true for B2B, where a growing emphasis is being placed on the research phase of the sales...

A recent article by Allie Freeland, "Four Lessons Marketers Can Learn From Yoga," elegantly outlines how yoga concepts like simplicity, small gestures of kindness and a clean mental state apply to marketing. As a yoga enthusiast, I found the piece very insightful and thought of even more lessons we marketers can learn from the ancient art.

1. Find your center
A central tenet of yoga, "finding your center" typically means an awareness and acceptance of yourself - your mental state, your body, your being. In marketing, this translates to a sense of realism about the nature of your organization....

This week, ExactTarget launched the 21st research report in our SUBSCRIBERS, FANS, & FOLLOWERS series: The Digital North. This cross-channel report covers the online habits and preferences of online Canadian consumers, through detailed analyses of the channels they check daily and the communication methods they respond to best.

If Canadian consumers are part of the target audience for your digital marketing campaigns, you'll want to download this free report to power those campaigns with critical statistics and numbers. But even if Canadians aren't a primary audience for your brand, the...

My last post focused on offering engaging content and the all-important idea of testing. Today's tips revolve around managing your identity as it relates to ISPs as well as your subscribers:

Tip #7 - Authentication Continues to Factor in Delivery Decisions
Email authentication has become increasingly important over the past five years, and this emphasis will continue. Many marketers think of authentication as an anti-spoofing or anti-spam measure, but savvy marketers recognize the true value of authentication is that it allows ISPs to assign a reputation to a mail stream by accurately and...

Facebook continues to grow its user base each and every day – with countries outside of the USA growing fastest. In fact, less than 200 million of Facebook’s 1.1 billion+ users live in the USA or Canada (based on Facebook’s official numbers at the end of Q1 2013).

So, how relevant are you to your global audience?

Here are three steps to consider in globalizing your Facebook presence:

1. Know Your Audience:
   Check your Facebook Insights data to understand the different segments of your Facebook fan base.  Look for the top languages spoken and top countries of residence – for your total fan base as well...

Last week I sat down with Amy Bartner, engagement and utilty manager at The Indianapolis Star and indystar.com, to talk about social media and the day-to-day tactics that make it successful.

As we all know, the changing ways that people receive and consume news have necessitated a shift in how news media reach their audiences. The traditional method of assembling a team of reporters and photographers to publish a newspaper once, perhaps twice, daily became unsustainable, as the Internet and social media began to offer real-time updates from an infinite number of (sometimes dubious, but always...

It’s a common misconception that SEO, social media, email, and other content distribution channels should reside in silos. There are numerous synergies to be had by launching campaigns that affect multiple channels of distribution. Strategic earned media is just one way to influence these channels simultaneously. When executed properly the social sphere lights up with buzz, landing page conversions increase and search engines take notice.

What a Strategic Earned Media Campaign Looks Like
Earning media has been a public relations (PR) goal for many decades – targeting newspapers, magazines and...

This week, a handful of clients reached out to me and other members of the ExactTarget deliverability team, asking for our "official guidance" on Gmail's "new inbox." Truth is, I don't know that we can't provide anything official as of yet, as we're still digesting this change ourselves. I'm certain you'll hear more from us on this topic in the coming weeks and months.

In the meantime, here's what we can tell you.

Gmail doesn't seem to be enabling the new inbox by default. You have to click on the gear icon, and click "configure inbox" to enable this new functionality.

Mickey Chandler points out...

This is one in a series of columns exploring the examples and trends highlighted in The Best of the Email Swipe File.

IVCi

Type: Promotional email
Send date: Q2 2013
Subject line: IVCi conversation

“While most emails work best as HTML emails, we’ve found that drip emails are the most successful when they’re in a rich text format, which makes them appear as though they’re a one-to-one communication between a sales rep and a prospect. This email from IVCi is short, conversational, and includes a personalized signature to enhance the impression that the email is coming directly from a sales rep.”
—Mathe...

Digital marketers know that it’s all about the numbers. Every quality social media tool will have a powerful analytics platform to show CMOs (and their teams) how effective their social media strategies are shaping up to be. Hopefully, most CMOs also know that social media is truly an area of marketing where the numbers can craft a narrative. Although numbers can’t capture all the nuances of a brand’s voice on social media, the numbers do help to show how well the brand’s messages are being received by customers, and that’s a direct reflection of the strategy and voice as a whole.

As a CMO,...

One of my favorite marketing campaigns of all time was the classic “What would you do for a Klondike Bar?” This classic pop culture campaign--launched in the 1980s and resurrected in 2006--is a classic example of "swell," where the final campaign took on a much bigger role than it was designed to. This swell concept is something all marketers strive for with their campaigns, so let's take a look at what we can learn from the Klondike campaign (and others).

The Klondike product was relatively new to the market, so the company used this campaign to launch into other geographic territories. As it...

I'm proud to announce the release of the newest predictions guide from Australia. The guide features predictions for emerging trends across email, mobile, social, cross-channel and marketing automation from industry leaders, including Jeff Bullas, Chris Baumann and Iggy Pintado as well as thought leaders from Adobe, Direct Marketing Association, ExactTarget and Microsoft.

“The new year provides new opportunities for marketers to create innovative, customer experiences that build loyalty and deliver business results across email, mobile, social media and the Web,” said Lee Hawksley,...

At ExactTarget, we pride ourselves on empowering our clients to connect with their customers to drive engagement that builds loyalty and brand advocates. One of the highlights of my day is getting to spend time talking with our great clients and diving into their innovative campaigns across email, mobile and social.

One of Celebrity Cruises’ recent campaigns focused on transforming on-hold bookings into reservations with an automated email campaign. The campaign saw a double digit percent boost by triggering custom emails to potential travelers featuring their preferred destinations, cruise...

The ExactTarget Nexus team invites you to participate in our #NexusCafe Twitter chat tomorrow and every Thursday from 11am-12pm ET, where we discuss emerging topics and trends from across the digital marketing world. The virtual coffee chat is held directly on Twitter, hosted by @ETNexus. Follow the #NexusCafe hashtag in CoTweet or other Twitter application and add the hashtag to your tweet in order to participate.

On August 25 at 11am EST, we're hosting a Twitter chat using the #NexusCafe hashtag. Our featured guest will be Ken Moorehead from Compendium.

Here is a preview of the questions that...

Startup Helps Companies Such as Whole Foods, Starbucks, JetBlue, Ford, Microsoft and Others Manage Brand Presence on Twitter

San Francisco, Calif. — July 9,2009 — CoTweet today announced it has raised $1.1M in venture funding from a group of high-profile investors including Baseline Ventures, Founders Fund, First Round Capital, SV Angel, Maples Investments and Freestyle Capital - social media heavy hitters whose prior investments include Facebook, Twitter, Google, Digg and Yammer, among others.

CoTweet is a web-based collaboration platform that helps companies reach and engage customers in...

If you didn't see it already, ExactTarget and Email Data Source announced a partnership in November.  Check out the press release.

Since then, I have been getting questions about how to use competitive intelligence to improve your email program.  Here are just a few of the ways we use competitive intelligence.
 

1. In strategic planning, use competitive intelligence to monitor what appears to be working for your competitors.  Email Analystallows us to look at the email messages that competitors are sending and it provides insight on the traffic that those emails may be driving through an overlay...

The difference between doing email appends right and doing them wrong involves changing one significant step… the outbound message.  Instead of the outbound message containing a link to opt-out, the outbound email marketing message should have registration as the primary call to action. This approach to email appends is called "opt-in" email append.

ExactTarget was one of the early proponents of this approach and we have now real life experience with this approach under our belts.  Opt-in email appends have been very successful in delivering highly responsive subscribers without the headaches...