Authors

Direct Email Marketing

Don't Propose Marriage on the First Date.

Wednesday, May 27, 2009 by Chip House
Executive Summary: Leverage Opt-in Tactics to Grow Your Email List the Right Way.
The lesson couldn’t be clearer, or more common sense. Yet, many marketers feel they need to lead with the close. As Seth Godin says in the landmark book Permission Marketing, “ Don’t propose marriage on the first date.” So, goes the metaphor, why do you think someone you just met will want to buy what you’re selling?

A similar theme was uncovered when ExactTarget , Ball State and the Email Marketers Club collaborated for the 2009 Email List Growth Study. The study was based on a detailed survey of U.S. and international email marketers and the tactics they found effective in 2008 and the opt-in list growth methods they planned to use in 2009. As many publications like marketingcharts.com and directmag.com can attest, many marketers are focusing on tactics that other marketers say aren’t worth the time.

As Ken Magill boiled it down in his newsletter yesterday: “Thirty two percent of marketers either rarely or never track the performance of their e-mail names by source...The troublesome statistic means almost a third of e-mail marketers could be throwing money away on bad sources of e-mail names. Moreover, bad list sources can lead to garbage addresses being introduced into marketers’ house files resulting in deliverability problems.”


In my own words, and as reported by marketers around the globe, the best way to grow your list often isn’t the fastest. Rather, it is subscriber by subscriber in a conversation that is initiated by the subscriber in the first place. Some might call this true opt-in. We call this Subscribers Rule!  If you aren’t familiar, head on over to subscribersrule.com. It is more than a philosophy, it is a directive that marketers in 2009 need to follow to be successful. It is the recognition (in some cases resignation) that the subscriber is in control. With all of the din created by 20,467 marketing messages a week, consumers can’t take it all in.

Subscribers rule, a concept in list growth and profiling based on subscriber intent and initiation, says it all. Funny thing is, many marketers still won’t believe this study. They’ll continue to focus on quantity rather than quality of names. To them I say, please read what 351 other marketers say the best way is to grow your email list.

Better Than an IPO

Tuesday, May 19, 2009 by Tim Kopp
ExactTarget investor Scale Venture Partners told CNBC’s Squawk on the Street today that the current IPO market is “tight”, and ExactTarget’s decision to seek venture capital funding was better than an IPO.   She noted the approach provides ExactTarget with a predictable source of capital to fuel our growth, and it positions us better to go public as an even better and bigger company.  It’s a strategy that is allowing us to accelerate our innovation and deliver customers the most advanced one-to-one platform to connect with their clients.

Check out the below video featuring Kate Mitchell, Managing Director of Scale Venture Partners.

Email Design Tip of the Week: Including Surveys in Email

Thursday, May 7, 2009 by Tim Siukola
The more you know about your subscribers, the better you are able to communicate with them. As marketers seek to gather information, a common tactic is to include a survey embedded within your email. Asking subscribers for their input can be extremely valuable, but marketers should be aware that there are technical implications associated with gathering this data directly from an email.

Surveys, as well as other elements such as search wizards and drop-down boxes, are created using the HTML Form attribute.  Including HTML forms within an email can create display and usability challenges in many subscriber inboxes. Microsoft email clients, such as Windows Live Mail/Hotmail, Entourage 2008 and Outlook 2007, don’t support forms along with AIM Mail.



A form that doesn’t display properly or doesn’t work when the submit button is pressed can lead to a negative subscriber experience. If your subscriber list is heavily weighted with these email clients, consider using your email real estate in alternate ways, or driving subscribers to a web-based survey on a landing page. If the decision is made to include an embedded form in an email, it is recommended that you provide a link near the survey that allows subscribers to view the email in their web browser. Once a subscriber enters the browser environment, the form will function as desired.

Obtaining subscriber data is very beneficial, but should be weighed against the potential for poor usability. The goal is to increase the trust subscribers have with your company, but a mangled survey or a submit button that does not work can damage that trust.

Hidden but Engaged Subscribers

Wednesday, April 22, 2009 by Chip House
We have worked with a number of customers on understanding which segments of their email database are most engaged and why. As I've mentioned previously, often the unengaged portion not only are a drag to your ROI, but they can cause deliverability issues. Subscriber segments that joined your opt-in database over a year ago, but haven't opened or clicked, could be especially problematic since there is a direct correlation between complaint rates and age (time since opt-in). When complaint rates go up, deliverability rates go down.

However, the solution is not as simple as cutting or reopting subscribers in after 6 or 12 months. It could be that drastic, especially if your deliverability reputation is already in the tank. But, your actions could be as simple as reducing frequency, changing content, or finding the "hidden but engaged" segments I recently wrote about in the Email Experience blog.

As I wrote there, here's what I recommend:
"First, rather than automatically re-opting in unengaged subscribers or discarding them from your list, try reducing frequency. A recent test of ours showed we were able to get 4 times the number of subscribers to reengage by reducing from weekly to monthly mailings when compared to sending a single re-optin campaign.

Second, entice your offline-only shoppers to use a coupon or other tracking code that will help them identify themselves.

Finally, provide a number of ways that recipients can share their emails with their friends – either standard viral links or via new technologies allowing sharing with social networks."

For the latter, you might want to try our new Social Forward solution we're introducing to our customers via our Innovations Lab on May 1st, and will be rolling out in our summer release.

ExactTarget’s Social Forward Unveiled

Tuesday, April 21, 2009 by Mitch Frazier
Marketers looking to bridge the gap between social media and email marketing now have a proven product that not only provides tracking but is flexible enough to support multiple strategies to take their messages viral. 

Unveiled today before a crowd of journalists and analysts at a press conference at ad:tech San Francisco, ExactTarget’s Social Forward gives email marketers multiple ways to leverage sharing and provides the industry’s most complete solution to enable and track sharing with two new distinct offerings - Direct to Social and through a partnership with social media syndication powerhouse ShareThis.

In addition to providing marketers with actionable data that identifies the value of a campaign’s most viral content, most active subscribers and the most popular networks for sharing, Social Forward is the first social sharing solution that is flexible enough to support multiple strategies - whether it’s enabling sharing a coupon offer to direct to Facebook or sharing product news to more than 40 social networks.

Social Forward will be available through Innovations Lab starting May 1 and will become an integrated solution for all ExactTarget users worldwide as part of the company’s Summer release.

The complete overview of Social Forward along with our new research on social media integration is available in ExactTarget’s Social Media Kit for Email Marketers.  Download it for free at www.exacttarget.com/socialmediakit.

Get Ready for Social Forward

Tuesday, April 21, 2009 by Colby Cavanaugh

News about social media is absolutely everywhere these days. According to a recent eMarketer article, Facebook just surpassed the 200 million user mark with the fastest growing demographic being users age 26 to 44 in the US. Twitter is also experiencing tremendous growth and is now being used to recruit for jobs, advertise real-estate, and even selling frozen pizza. Marketers are clamoring to participate in this phenomenon and trying to get a foothold in this ever changing landscape.

Participation in the new social scene can be difficult, as providing relevant and valuable content is more important than ever.  Social networks provide a wealth of opportunities for interaction – which is why as a marketer if you’re not providing value, your message is sure to get ignored. However, with relevant and genuine messages that provide real value, you’ll have the opportunity to be a trusted member of the community and you’re message will be shared across the network.

ExactTarget has always helped marketers provide relevant one-to-one customer interactions that are delivered on your customer’s terms.  Building on that solid foundation, we’re introducing a new way for your customers to interact with your messages – ExactTarget Social Forward.

ExactTarget Social Forward includes a complete category of sharing capabilities that extends from new social networks to tried and true email sharing capabilities. ExactTarget will make it easier to engage with your customers and allow them to share your message across their own social networks, like Twitter, Facebook, and LinkedIn. Social Forward will also allow you to get strategic about your approach to social media by providing you with enough data to quantify your efforts.

ExactTarget Social Forward is made up of three components:

ShareThis Integration
Our integration with ShareThis makes it easy for your subscribers to share content on over 40 online networks and communities while providing you the metrics you need to create a strategy around your social content. Identify top networks, top content, and top subscribers for sharing, and quantify the results of your strategy.

Direct to Social
Our direct to social capability is a straight forward and simple way for your subscribers to share content with the click of a button. Allow your subscribers to share content directly to Facebook, Twitter, MySpace, LinkedIn, and many other online communities.

Forward to a Friend
Allow your subscribers to share your message directly with their friends via email. Forward to a Friend allows your subscribers to include a personal note about your message and send it on to their friends’ email addresses. You’ll be able to track how many times your message was forwarded and how many new subscribers you’ve gained as a result.

We’re so excited to be launching this new capability with our Spring 2009 release and look forward to building on this offering in the future.  If you’d like to learn more about ExactTarget Social Forward, please check out our website. Also, check out our new Social Media Whitepaper for some great info on how marketers are integrating email and social media programs in 2009 as well as best practices from some of the pioneers in the industry.
 

Email From Address - How to Pick One

Tuesday, April 21, 2009 by Chip House

Most marketers put little thought into what “from address” they should use for their email campaigns. Crazy isn’t it? That would be like a direct mail marketer sending a catalog with no visible brand or address on the outside of the catalog.
 

Whereas much thought has been put into the “right side” of the from address (the part after the @ sign), not enough thought seems to go into the “left side” of the @ sign. This isn’t surprising, however, since the right side of the email is the domain name, which is the focus of email authentication. Maybe the whole issue here is that the “from address” is typically driven by the tech team and the marketer needs to pick his battles. However, I think its worth your time -- I’ve seen just a few tweaks to a “from address” make a big impact on response.
 

So how do you pick the best “from address” for your email campaigns? There is no hard and fast rule here, but there are some things to think about.
 

1. Match the brand, subsidiary or publication (e.g. - stockpicks@, dailynews@, tripspecials@). All of those are friendlier and more recognizable than a non-descriptive “info@” or a no-no “no-reply@”.
 

Take it from ExactTarget Senior Strategist, Nate Romance, who says “From what I've seen, most companies do well when the left side of the from address is as specific to the publication as possible, even getting down to the type of communication, like ealerts@, estatements@, balancenotification@.” Thanks Nate.
 

2. Echo the source or domain from where the address was captured. If it is for a specific opt-in or contest, consider communicating that in the “from address.” For example, if you captured opt-ins via a super-bowl contest you might try: superbowl@brand.com.
 

3. Consider repeating the domain exactly. That certainly helps remove any ambiguity as to whom the message is from. For example, brand@brand.com.
This may seem silly, but we tested on a few occasions and found it had a higher open rate and lower complaint rate than "info@."
 

Remember, this is your outside of the envelope. Use the space wisely.
 

Is Email Becoming the “Linchpin” of Social Media Marketing?

Friday, April 17, 2009 by Joel Book
Recently, I have observed more and more companies “dipping their toes” into social media marketing as a way to extend their message and offers to a broader audience. This “fish where the fish are” strategy is smart thinking because it enables brands to leverage the power of consumer referral an endorsement.

Unfortunately, most companies are not realizing the full potential of Social Media Marketing because they are not integrating this tactic with Email Marketing. In a recent ExactTarget webinar on top tactics for improving email marketing performance, David Daniels of Forrester Research, recommended that companies should “let social networks carry your message by implementing social sharing mechanisms in email campaigns.”

David’s point is that brands that approach social media marketing and email marketing as separate non-integrated strategies compromise their opportunity to maximize the combined power of these two channels to attract new customers and build brand advocacy.

How to Sharpen Your Social Media and Email Marketing Skills

If you want to know how to use social media, SEO and email marketing to accelerate the performance of your marketing campaigns, plan to join Mike Corak, Director of Interactive Services, for Mighty Interactive and me for a special webinar on April 29th.

In this webinar, you will learn about:
  • Integrating email into your marketing program
  • How to identify outside factors that affect performance of an email marketing program
  • Ways to use email beyond the scheduled send
  • Using Social Media and SEO to optimize your marketing mix
Get on the Bus!  Register here to attend this webinar. Date: Wednesday, April 29th Time: 2:00PM EDT

Landing Page Optimization Clinic

Thursday, April 16, 2009 by Chip House
Today we're proud to host a client-only webinar titled "Landing Page Optimization Clinic: Rx for your ROI." The webinar is done in concert with MarketingExperiments, experts in online testing and optimization.

Our guest speaker is Jimmy Ellis, Director of Optimization Research at MarketingExperiments. Jimmy has conducted and analyzed more than 300 experiments and specializes in optimization research, search engine marketing and email marketing strategies.

Together we'll address how marketers can get the most out of their email campaigns by no longer just linking to their home page. Landing pages that are on brand and on message can drastically improve the response rates of an email campaign. Plus, using key optimization techniques to reduce visitor anxiety and increase the incentives and value proposition, marketers can further optimize their efforts.

Several hundred of our customers use our landing page software today to create and optimize personal landing pages. Perhaps one of them should be you!

Are Direct Marketing and Traditional Brand Advertising Converging?

Friday, April 3, 2009 by Joel Book
According to a report titled Beyond Advertising: Choosing a Strategic Path to the Digital Consumer released by IBM Global Business Services, direct marketing and traditional brand advertising are converging online. The report was based on an online survey of 2,800 consumers and one-on-one interviews with 70 marketing and media professionals. The report says, “With digital consumers increasingly in control of their media experience and advertisers shifting their spend to more interactive, measurable formats, companies must move beyond traditional advertising to combine granularity of targeting and measurement with cross-platform integration.”

I couldn’t agree more. Faced with the mandate to do more with less, companies are migrating to communications channels that enable them to “serve” customers better by delivering information and offers to consumers that are relevant and timely. And the single most effective channel for doing this is permission-based email.

Email Marketing Effectiveness Not Impacted By Economic Downturn.

Email continues to outperform all other media for influencing purchases. In our recent webinar, David Daniels of Forrester Research, cited the results of a study released in November, 2008 that show  42% of consumers made an online and/or offline purchase as a result of promotional e-mail in the preceding 12 month period.

Daniel’s also predicted that email and social media will be used more effectively and advised companies to “let social networks carry your message, and implement social sharing mechanisms (like ShareThis) in your email campaigns” to amplify audience reach and influence.

Calling all MAAWG Senders!

Wednesday, March 25, 2009 by Al Iverson
If you’re an ET client, this post probably isn’t all that useful to you. However, I do know that a lot of other industry folks read my blog, and so I’m using this platform (my work blog) to spread the word to others in the email industry.

ExactTarget is a member of MAAWG, the Messaging Anti-Abuse Working Group. MAAWG is comprised of internet service providers, email service providers, webmail providers, direct senders, security/anti-virus-related technology companies, and other related entities. MAAWG exists so that all of these constituencies can work together to collaboratively address spam and security issues.

I’ve found MAAWG to be a useful forum to work both with senders and receivers to address issues relating to spam and best practices. It’s helpful to hear other perspectives and to learn from many different experts, all with different experiences and areas of focus.

If you are a MAAWG member
, and if you work for a direct sender or email service provider, have you signed up for the Sender Subcommittee email list? At the last MAAWG general meeting, Laura Atkins and I found that a lot of senders don’t seem to know about the email list.

Hence, my post here. If you’re an email sender, and you’re in MAAWG, and you haven’t signed up for the Senders Subcommittee email list, please do so! It’s very valuable, and the more folks that join in on our discussions, the more good work we’re able to accomplish together.

If you don’t know how to sign up for the senders list, feel free to contact Laura Atkins or I, and we’ll be happy to point you in the right direction.

(Note that this is for MAAWG members only. If you’re not a MAAWG member, this doesn’t apply to you. If you send your emails through an email service provider, that entity (i.e. ExactTarget) is where you would want to start to discuss best practices and email abuse-related issues. Probably not MAAWG.)

Email Marketing Term of the Day: VAWP

Monday, March 23, 2009 by Amanda Cross
Outlook 2007 displays surveys in a way that prevents subscribers from interacting with them. This is a good reason to use VAWP.
VAWP stands for View As Web Page. It can be used as a noun to refers to the link in your emails that allows subscribers to see the content of your email in a web browser or the browser view of the email itself. For example:

If the images aren't working in your email client, check the VAWP.

It can also be used as a verb, as in:

The subscribers will be able to use the survey if they VAWP.

Each email you send has a corresponding VAWP that is created and linked to automatically by the ExactTarget system. The VAWP shows the same dynamic content and personalization as the email itself.

Having an option to VAWP is important for your subscribers. It gives them the ability to see your marketing message as you designed it even if their email client doesn't support images or isn't displaying the images correctly, or when the subscriber just doesn't want to display the images in their email client.

The VAWP is also important to you. If a subscriber does not load the tracking pixel in their email client, but does in the VAWP, your system records the open, improving your open rate.

Some email clients, such as Outlook 2007, will not display surveys in a way that subscribers can interact with them. Your simplest option for getting subscribers who use one of these email clients to respond to your survey is to direct them to VAWP.

Already Planning for Holiday 09?

Saturday, March 21, 2009 by RJ Talyor

This past week, I spoke at the DMA Atlanta's monthly luncheon on the topic of Text Messaging.  The crowd was a great mix of  offline direct marketers and interactive marketers who asked a number of great questions about texting as it relates to email, voice, web and offline efforts.

During the course of the Q&A, I said something like "if you want to do a text campaign for Black Friday, you should start planning now."  And I wanted to reiterate it here on my blog--now is the time!  Maybe you don't have to work out all the specific details for Black Friday, but any marketer looking to use text/SMS messaging as a part of their Black Friday or Holiday promotions needs to start testing content, calls-to-action, frequency and measures for success now in order to iron out details.  Remember Holiday 08, and how swamped you were? 

My advice:  don't squander this opportunity to try things out, test and get your message(s) honed for Black Friday et al. . .it'll be here sooner than you think! 

Need some ideas for email, text, voice or web strategies to test?  Check out 90 pages of ideas with ExactTarget's One-to-One Marketing Field Guide Set.  Or check out ExactTarget In Action for a two-minute thought-starter.

Are there any marketers reading this blog who are already planning or testing out ideas to implement for Holiday 09?
 

Email is the Foundation of Gordman’s Retail Marketing Strategy

Thursday, March 19, 2009 by Joel Book

I’ve just returned from MarketingSherpa’s Email Summit in Miami where – to no one’s surprise – much of the conversation centered on how email marketers are being challenged to do more with less. The good news is that we are seeing plenty of examples of companies that are achieving success by using email as the foundational component of their marketing strategy.

 

One of the best examples I’ve seen lately is from Midwest retailer Gordmans. On April 1st, I'll be hosting a special one-hour webinar where you can see how Gordmans, an everyday low price retailer with 65 stores, has embraced the flexibility of email to react to market opportunities.

 

At a time when retailers are faced with the challenge of driving sales while cutting costs, Gordmans serves as a great example of a retail marketer that has learned how to use email to achieve metrics that are well beyond industry averages. What impresses me about Gordmans is that they have achieved these results entirely offline -- through in-store purchases at brick and mortar locations.

 

Here’s a sampling of what you’ll learn from this webinar:

  • Behind the scenes of Gordmans’ highly successful email campaign that generated an open rate of 70%, a conversion rate of 4.5%, and has an average order value that is 33% higher than any other campaign in the company’s history! 
     
  • How Gordmans acquires new email subscribers and rewards them with a special new subscriber "thank you" in the Welcome Email.
     
  • How Gordmans uses bar-coded coupons – personalized by email subscriber – to drive traffic to Gordmans stores and maximize their email marketing return on investment.

In addition, you’ll leave with tactical take-aways you can start implementing the next day.

 

Join me, Cara Olson, Manager of E-Marketing at Digital Evolution Group; Bruce Reid, Marketing Director at Gordmans and the Gordmans marketing team on April 1st as we present the webinar Retail & Email: Doing More with Less to help you make the most of your email campaigns to drive sales and cut costs.

Email Marketing Term of the Day: Publication List

Wednesday, March 18, 2009 by Amanda Cross
A publication list is a category that describes the content of an email message. The publication list is a place the store information about the category, particularly unsubscribes.

Back in the day, the type of message content was implied in your email list. For example, you sent your weekly circular to your Weekly_Ads list and your newsletter to your Newsletter_Subs list. Your subscribers could opt in to and out of these lists directly using the Subscription Center.

These days, subscriber information is more dynamic and complex. Subscribers still want to control what types of messages they receive, but they also want to control the channel through which they receive them (email/SMS/voice/RSS/etc), the frequency with which they receive them, or maybe even the time of day when they receive them.

Each of these preferences needs to be captured, so the tools for maintaining subscriber information have become more sophisticated. Within the ExactTarget application, data extensions have gone a long way to meet this need. But since data extensions are more transient than lists (they can be overwritten, recreated, or deleted after one use), they aren't the right place to store subscription information.

Using a publication list, subscribers can opt out of different categories of email message content on their subscription center, just like before. When you send a message, regardless of the list and/or data extensions you are sending to, the system knows who has opted out of the message send based on the publication list you select.

If you're an ExactTarget customer with access to 3sixty, you can read the Publication List Guide for more extensive information.

They Might Be Giants at Connections '09!!!

Wednesday, March 18, 2009 by Jeffrey Rohrs
They Might Be Giants at Connections '09It is my great honor to announce that we have just added legendary alt-rock pioneers, They Might Be Giants, to the Wednesday entertainment line-up at this year's Connections '09 ExactTarget User Conference!  They round out a bill that will also feature The Second City and should make for a memorable night for all. 

For those not familiar with They Might Be Giants, here's a rundown of their accomplishments courtesy of Wikipedia:

They Might Be Giants (commonly abbreviated to TMBG) is a double Grammy Award-winning American alternative rock band which began as a duo of John Flansburgh and John Linnell, and currently also includes Marty Beller, Dan Miller, and Danny Weinkauf. Formed in 1982, they are best known for an unconventional and experimental style of alternative music. The group has found success on the modern rock and CMJ charts, in the children's music genre, and in theme music for several television programs and films.

TMBG's best-known songs include "Birdhouse in Your Soul" and their cover of "Istanbul (Not Constantinople)" (both from the 1990 album, Flood), "Don't Let's Start" (from 1986's They Might Be Giants), and "Ana Ng" (from 1988's Lincoln). Their appearances on the show Tiny Toon Adventures also gained recognition for the song "Particle Man" and for their cover version of the Four Lads song "Istanbul (Not Constantinople)". Their song "Doctor Worm" was a surprise hit in Australia, ranking 13th in the Triple J Hottest 100 for the year 1998. Two TMBG albums have been certified gold: Flood and the 2005 children's music album Here Come the ABCs.

Their song "Boss of Me" served as the theme to the Fox Television Network comedy series Malcolm in the Middle and earned them a Grammy Award in 2002. They have also contributed theme songs to Comedy Central's The Daily Show, The Oblongs, Adult Swim's The Drinky Crow Show, Disney Channel's Mickey Mouse Clubhouse and Higglytown Heroes, along with a commercial for Dexter's Laboratory and Cartoon Network's Courage the Cowardly Dog.

The band was the subject of the 2003 documentary film Gigantic (A Tale of Two Johns), directed by AJ Schnack. The band has sold over 4 million records in total.
 
Most recently, TMBG won the Grammy for "Best Children's Album" for their 13th release, "Here Come the 123s." 

To say I'm a fan would be an understatement.  We played a lot of TMBG back in my radio days at WOXY, so leading up to Connections '09, I look forward to introducing the ExactTarget Nation to some of my favorite TMBG tunes.

In an ironic twist, let's begin with "Don't Let's Start," their first single & music video from their 1986, self-titled debut album.  Enjoy--and go register for Connections '09.  It's going to be a blast!

Email Marketing Tips: Chris Dickey Took the Words Out of My Mouth

Tuesday, March 17, 2009 by Angela Khan

Happy St. Patrick's Day everyone!  I stumbled upon a great article from Chris Dickey this morning.  Almost, as if he were speaking directly about how to use the ExactTarget 1-to-1 communications platform - http://adage.com/cmostrategy/article?article_id=135269

He gives some great advice on how to measure engagement and trigger appropriate re-engagement campaigns, including the use of text and voice.  Once you've taken a look at the article, check out the laundry list of features below that can be used to set these campaigns up.  Every use case in his article can be simply executed upon with the ET application.  Enjoy!

Measures & Filters - automate the set up of these for triggered email campaigns and for generating relevant engagement subscriber lists....

Emerging Messaging Mediums - Text & Voice

Automated Interaction Management (AIM) - Schedule and pre-set filters and triggered messaging including text and voice based on user behaviors...

 

Email Summit: Rok Hrastnik on Email as Branding

Monday, March 16, 2009 by Jeffrey Rohrs
Rok Hrastnik of Studio ModernaRok Hrastnik is the International Internet Director of Studio Moderna, and he's just taken the stage here at MarketingSherpa's Email Summit '09 to share his thoughts on why email marketing is all about branding.

Rok's thesis is that too many marketers see email marketing strictly as a sales funnel.  In real life, the purchase is not a straight line.  As a result, you need to always measure indirect impact on sales--not just direct impact.

A few key points from Rok:
  • When you measure indirect impact, you find that email marketing positively impacts direct purchases through other channels (such as search marketing)
  • Shifting your view of email requires a shift of your email marketing strategy (need to mix in engagement calls-to-action along with sales CTAs)
  • Segmentation is key to creating desired brand impression within different demographics
  • Subject lines aren't just about getting the email opened--it's also about motivating specific segments with language that motivates them according to their interests.
  • Don't just segment content, segment presentation.
So how should you measure and assess indirect email marketing impact?
  1. Readership & engagement (time on pages, interactions on website)
  2. Churn (not just unsubscribes but also decline of engagement)
  3. Delayed conversions (with long-term expiration and no conversion variable overwriting)
  4. Short-term cross-channel measurement
  5. User behavioral changes (increased engagement, cross-channel interactions, etc.)
All in all, I think Rok's message is one that every email marketer needs to hear.  In order to get the respect & budget you deserve, you must:
  1. Demonstrate clear direct sales impact
  2. Measure & demonstrate clear indirect sales & engagement impact
  3. Segment, segment, segment
  4. Integrate email into your brand marketing efforts
  5. Advocate for your awesomeness--don't be shy about your successes, share them with leadership and at conferences like the Email Summit.

Email Summit: Research Update from Stefan Tornquist of MarketingSherpa

Monday, March 16, 2009 by Jeffrey Rohrs
Stefan Tornquist of MarketingSherpaStefan Tornquist, MarketingSherpa's Research Director, had the honor of kicking off this year's Email Summit, and he did so with 30 minutes of fast & furious email marketing insights.

The high level take-aways:
  • 72% of consumers report a noticeable increase in emails from opt-in relationships over the past few months (MarketingSherpa has yet to survey B2B recipients, but assumes that this increased volume will hold true there as well).
  • Company churn is making it harder to grow in-house email lists because there's no staff or strategy stability.
  • As our own Morgan Stewart has hypothesized, overall benchmark stats are declining as marketers becoming for desperately frequent with their email programs.
  • Way too many consumers are still getting email without opt-in
Some good news:
  • More consumers--including Millennials (51%) agree that "Email is more important to me than the phone.
  • Email is still driving more online purchases than other online media
Some calls to action:
  • Marketers must be more clear in opt-in privacy & guarantees not to share email addresses--consumers will respond positively. 
  • Go fix your opt-in form to expressly state that emails will not be sold or shared
  • Be more clear in value proposition for opt-in at time of opt-in (the quid pro quo I've blogged about previously)
And if you can only do one thing, Stefan recommends:
  • Introduce a "Welcome Series" for new subscribers as right after opt-in is the moment of greatest opportunity and response.
  • Conduct a "Transactional Email Audit" as this form of email communication with thrive and survive due to its importance to the recipient.
  • Start or upgrade your "Preference Center" in order to give greater control to subscribers (dare I say, SUBSCRIBERS RULE!).
If you're interested in getting some more of Stefan's insights, you can catch him on two of our recent Email Intelligence Webinars:
Stay tuned for more to come from MarketingSherpa's Email Summit '09!

ExactTarget Clients and Partners - Center Stage at MarketingSherpa’s Email Summit Next Week

Thursday, March 12, 2009 by Joel Book

Several ExactTarget clients and partners will be speaking at MarketingSherpa’s Email Summit ’09 which kicks off on Monday in Miami.

Leading the pack will be Heather Marsh of Johnston & Murphy who, along with Nick Godfrey of ExactTarget Reseller/Partner Customer Portfolios, delivered an outstanding presentation at the recent ExactTarget webinar titled, Building a Retail Email Powerhouse.

Other ExactTarget clients and partners who will be speaking are:

Following are the session titles and times for each speaker:

Monday, March 16th
10–10:45am
Featured Case Studies: Targeting and Messaging Strategies that Effect Behavior

Rok Hrastnik, Internet Director, Studio Moderna
Heather Marsh, Director of Customer Information, Johnston & Murphy

Tuesday, March 17th
11:30am-12:00pm
Launching and Managing International Email Marketing Initiatives

Sergio Balegno, Senior Analyst, MarketingSherpa

 12:00-12:30pm
Email and Word of Mouth Marketing
.
Dan Heimbrock, President and CEO, Hyperdrive Interactive

 2:00-2:45pm
Strategies for the Long-Term Care and Feeding of an Email Database

Andrew Ecklund, CEO, Ciceron
Moderator: Stefan Tornquist, Research Director, MarketingSherpa

2:45-3:45pm
Long Live Email: Enabling the Continued Success of Social Marketing

Michael Kilgore, VP, Marketing, Tampa Bay Performing Arts Center

You can view the full agenda for next week’s Email Summit ’09 here.