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What is ExactTarget Embedded?

Thursday, October 29, 2009 by Eric Hensley
As one of the newest members of the ExactTarget Partner organization, I am tasked with managing and growing relationships with ExactTarget’s Embedded Partners.  On its surface, that sounds pretty straightforward.  However, for the past several months, I have been trying to better define around what an “Embedded” partner truly is.  There are multiple ways to define the topic, depending on who you ask.   And, in my experience, most of the answers I have heard are right in some way or another.

However, the official definition is that ExactTarget Embedded Partners are typically ISVs that go to market with messaging as a part of their platform. As an Embedded Partner, your software product's user interface contains features and functionality that enable your customers to manage the process of creating and executing email campaigns (as well as SMS and Voice).  This is about the most comprehensive and accurate description I can come up with myself.  But, with the growth in popularity of “Cloud Computing”, I believe it is and will be much more than that.

Cloud computing has garnered a lot of media attention in the past year or so as the next big technological breakthrough.  But, in my opinion, the concept isn’t really all that new.  Companies have always looked for ways to combine technology services in a more commoditized way to drive efficiency and cost savings.  Amazon.com has been doing cloud computing within the company for a long time.  Essentially, that is the exact same goal for cloud computing.  I think the biggest difference with cloud computing is that the concept is getting turned outward to the Internet, hence the “cloud” tagline. As more companies sign on to utilize these services, the less they will be inclined to build internal infrastructure to support corporate applications. 

Think of the advantages:

    *No capex/low capex to get started

    *Highly scalable with on-demand allocation of resources

    *Reliability of multi-location architectures

So how does messaging fit into the cloud?  I see integrated messaging becoming its own service or platform in the cloud.  Just like clients are looking to Salesforce.com to quickly and efficiently deploy CRM as a service, why not for marketing and other communications?  It even makes more sense when you look at what the future of ISVs might be.  More and more we are seeing a drive towards SaaS applications.  Do you think it makes sense for a CRM or Print-on-Demand application provider to build their own messaging infrastructure?  Probably not for several reasons, the most obvious being, it’s not their core competency.  They will continue to be focused on what pays the bills.  But, will they be eager to provide a marketing communication platform to their customers….absolutely.  These companies will turn to partners that are similar to them…on-demand/SaaS/Cloud Computing…whatever the tagline of the week is.  Why, because it provides the same advantages to them as to their clients, mainly low/no capex, highly scalable, and reliable service.  This is where ExactTarget Embedded becomes the Messaging as a Service platform for the cloud.

Obviously the push towards SaaS and Cloud Computing is real.   As the industry continues to evolve, so will ExactTarget Embedded and our partners.  Our robust and flexible integration capabilities will allow ExactTarget to become the industry leader in Messaging as a Service.

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