In 2006 at the height
of the outsourcing (and offshoring) trend, Thomas Koulopoulos wrote Smartsourcing. The book
outlines the value of outsourcing and how companies could
effectively balance risk and opportunity by focusing on core
competencies. As opposed to “outsourcing”, defined as reducing cost
and transferring risk of non-core processes to a 3rd party,
“Smartsourcing” calls for an emphasis on innovation and growth
through partners “who can innovate on the non-core
processes.”ExactTarget has built a significant business around the Smartsourcing concept. We call it ExactTarget Embedded. T...Read More »









