Facebook For Business

Welcome to the third article in my series about the basics of social media. If you've missed any of the previous articles in this series, take a look now:

• Do Not Delete
• Remember, You’re Talking to People
• What’s the Reason for Your Social Media Presence?
• Your Customers are Talking. Listen to Them!

This time we'll be looking at one very important question: Why are you on social media?

I’ve asked this question many times and I generally get responses like:

• “To communicate with our customers” or
• “Everyone else is on Facebook/Twitter/LinkedIn, so we should be too” or
• “We have to get onto social to show...

Social media has been described in a lot of ways--but when done properly, it can become an art.

Just a few years ago, a simple presence on Facebook meant a company was "doing social media." Without much strategy, rhyme, or reason, a company was “hip” if they were on the one social media channel. Now companies that are serious about social media have a presence on Facebook, Twitter, Instagram, Pinterest, LinkedIn, Vine, and more. But with more and more companies entering these channels, brands have to do more than just "be there" to be successful. It takes some social creativity to break through...

A recent article by Allie Freeland, "Four Lessons Marketers Can Learn From Yoga," elegantly outlines how yoga concepts like simplicity, small gestures of kindness and a clean mental state apply to marketing. As a yoga enthusiast, I found the piece very insightful and thought of even more lessons we marketers can learn from the ancient art.

1. Find your center
A central tenet of yoga, "finding your center" typically means an awareness and acceptance of yourself - your mental state, your body, your being. In marketing, this translates to a sense of realism about the nature of your organization....

1. Foursquare's Awesome Virtual Map / Time Machine 

Kind of creepy, just not really creepy.

The animation flies you around all those haunts you've visited in times past, served up in a lovely 3D effect that you can autoplay to your heart's content. You can zoom in or out of its map showing all the places you've been, checking out each of your check-ins. The interface helpfully provides places Foursquare has recommended for you as well. (via Mashable) 

2. Apple is Back, Jack

- WDDC (Apple's Wordwide Developers Conference) was this week and it looks like the technology power brand has some kick...

In recent years, the explosion of social media has left savvy Internet-goers with choices far beyond Facebook. If you're just about tweeted out, one strong option to consider for promoting your small business is Instagram. With roughly 100 million users, it's a viable method for getting the word out about your organization. Unlike other social media giants, Instagram doesn't focus on a full website; it's mainly available via smartphone app - and if your target audience is smartphone savvy, then you should be too. Follow these tips to help get your Instagramming efforts kickstarted today:

1....

Last week Facebook launched Verified Pages to a select set of close business partners, now following their Twitter, Pinterest and Google+ counterparts. And as every social media brand manager (myself included) rushed to figure out how to get that oh-so-valuable checkmark, many found themselves on the outside looking in. Facebook has stated that they've chosen this select group based on their risk of being impersonated on Facebook.

So now what? There are plenty of blog posts, opinions, and status updates critical of Facebook for not opening this more broadly.  But even if your brand is not among...

Social media has been around for more than a decade, and most businesses have come to realize that social can (and should) be an important part of their marketing program. At the same time, marketers continue to struggle with with how to fully leverage—or even understand—the ever-changing world of social media marketing.

Finding and installing a social media management product isn't enough. You need a thorough understanding of how to launch, grow, and innovate your social media programs.

Look no further! ExactTarget Social Media Services can provide you with proactive support, a pragmatic...

Welcome to the second post in my series on the basics of social media. If you missed the last post, take a look at it now.

• Do Not Delete
• Remember, You’re Talking to People
• What’s the Reason for Your Social Media Presence?
• Your Customers are Talking. Listen to Them!

This time, we’ll be looking at your audience and how you can keep them front of mind when planning your social compaigns.

When you’re preparing content, you’ve probably got a list of items that you need to check off. Perhaps you need to ensure that the content meets your brand guidelines or that it works towards achieving a campaign goal,...

As the sun rises across each time zone, where do consumers start their online day? Your customers' activities first thing in the morning can reveal their priorities and motivations (whether those are business-, social-, or news-oriented), and also provide an indication of how and when to engage with them.

In our 2013 Global Executive Summary, we compare and contrast the findings of our award-winning SUBSCRIBERS, FANS, & FOLLOWERS research series to bring you insight into what consumers worldwide are doing in the morning, as well as how they spend their time on multiple digital marketing...

As we head into the busy summer travel season, travel brands will be looking for ways to connect with consumers. Of course, brands are constantly chided to avoid over-communicating with their opted-in subscribers. Even after consumers have subscribed to your brand's email or chosen to "like' you on Facebook, your brand's connection with them remains tenuous, because they can break off the relationship at any time.

A major temptation for some brands is to over-communicate with customers, inundating them with offers, deals, product news, and just about anything else that marketers believe could...

Andrea Vahl (@AndreaVahl) wrote a great blog post about How Your Business Can Use the New Facebook Cover Photos. While she goes into much more depth, the two primary items to keep in mind are 1) cover photos may not include more than 20% text, and 2) cover photos are no longer disallowed to incorporate calls to action, websites, or address information.

Marketers should definitely keep #1 in mind to ensure they don’t go through official Facebook reviews like I mentioned in my last blog post. Meanwhile, #2 provides some great new opportunities in taking advantage of your Facebook presence.  Even...

When the quirky and soulful independent hit Garden State was released in 2004, it captured the hearts of audiences around the world and helped creator and star Zach Braff gather a social following any marketer would salivate over. 

However, it is the way that Braff is utilizing this audience for his follow-up project "Wish I Was Here" that is really capturing the attention of marketers.

Braff took the unusual step of funding his new project through crowd-funding platform Kickstarter two weeks ago. The project has over 37,000 backers at the time of writing and over $2.5 million pledged already...

(Warning: Sarcasm ahead)

Sometimes it’s just too easy. The power to communicate through email, mobile and social is all right there waiting for someone to start flooding the world with information. So you strike out into the world with your content and expect great results.

Using email for monthly news, SMS for quick bites of information and social media for event announcements might seem like a good idea, but you can easily end up with a bunch of disconnected content aimed at way too many targets. At this point, you're just sitting and back hoping for results without a specific goal in mind.

Misu...

Picasso is credited with saying, “Good artists copy. Great artists steal.” To the best of my knowledge, he wasn’t a kleptomaniac—instead, he knew that artists need outside sources of inspiration. Whether they draw that inspiration from Mother Nature, Michelangelo, or Apple, great artists study the masters and use that success to create their own new and original ideas.

When you’re tackling a new digital marketing program—a website, a landing page, an email, a Facebook page, an app—take off your marketing hat and just wear your consumer hat for a while. Think about the sites and digital...

This week I head to Knoxville to attend Social Slam and participate on a great panel discussing strategies to attract and energize an online audience. In preparation for our panel discussion, my esteemed panelists (meet them below!) and I wanted to provide attendees (and those who aren't able to attend #soslam) some actionable tips to help you better engage with your social audience.

Dino Dogan, our fearless leader and moderator. Founder of @Triberr. Lousy martial artist. Recovering engineer. Singer/songwriter. Blogger. Quiet reader. Loud speaker. Global force for badassery. Hi.

Follow Dino: http...

Digital channels have revolutionized the way we communicate with our customers. We’re all in hot pursuit of new and innovative ways to effectively deliver the right messages, through the right channels, at the right time.

At ExactTarget, we recognize that creating and maintaining relationships with consumers requires more than clever writing and glossy marketing materials. To truly connect with customers, marketers need to understand both consumer behaviors and motivations. That’s why we went straight to the source and asked consumers how they view and use each unique communication medium.

Five...

As a marketer, it's your job to keep up with new technologies that can help drive your business forward. With social media, it can be a challenge to keep up with the changing landscape that includes Facebook, Twitter, Linkedin, Pinterest, Tumblr, Reddit, Flickr, and more every day!

And what's worse, most social media teams are still very small. Even some of the largest brands in the world have surprisingly small and very busy teams. From our experience, the most successful brands focus on one or two networks that best suit their audience. Let's look at the 2012 Edison Survey Data and summary...

Want some advice on how to deal with those complainers on Facebook and Twitter? I recently wrote an article for Marketing Profs on this very topic!

For every complaint expressed, studies indicate that more than 25 go unregistered. Rather than complain, the vast majority of those dissatisfied customers simply take their business elsewhere. And the millions (or billions) of lost revenue are rarely recovered. But for those who do complain, there is no one right way to respond because every situation is unique. Instead, it's important to look at different complainer personas and react accordingly.

So...

Startup Helps Companies Such as Whole Foods, Starbucks, JetBlue, Ford, Microsoft and Others Manage Brand Presence on Twitter

San Francisco, Calif. — July 9,2009 — CoTweet today announced it has raised $1.1M in venture funding from a group of high-profile investors including Baseline Ventures, Founders Fund, First Round Capital, SV Angel, Maples Investments and Freestyle Capital - social media heavy hitters whose prior investments include Facebook, Twitter, Google, Digg and Yammer, among others.

CoTweet is a web-based collaboration platform that helps companies reach and engage customers in...