Integrated Digital Marketing

The ExactTarget team invites you to participate in our #ETCafe Twitter chat this Thursday (and every Thursday) from 11am - 12pm ET, where we discuss emerging topics and trends from across the interactive marketing world. This virtual coffee chat is hosted directly on Twitter by @ExactTarget using the hashtag #ETCafe.

This week, we're excited to have Simms Jenkins (@SimmsJenkins) founder & CEO of BrightWave Marketing (@BrightWave). Tied to the launch of his second book, The New Inbox, this week's chat will discuss the future of email, how to truly integrate social and mobile, and what trends and...

When it comes to the marketing industry, it’s important to stay ahead of the curve. Not long ago, digital marketing was only a whisper within corporate marketing teams – now it’s here, it’s as competitive as ever and it’s completely changing the way we do business. Here are my predictions for what’s to come over the next year.

Smart, personalised content
It’s time to stop being oh-so-frightened of data capture and start taking advantage of the fact that personalised content makes browsing the web an absolute pleasure! Take Linkedin, for example – simply log in and you’re presented with the...

According to a recent survey by Accenture, US home and auto insurance customers are choosing digital sources for insurance quotes and other related information more than ever before. While 76% of consumers prefer to set up and pay for their insurance policies in person with an agent, 58% indicated a preference for doing so via the Web. (Respondents were allowed to choose more than one answer.)

If consumers are seeking digital outlets and want to work directly with an agent, then why not make insurance agents’ jobs easier and give them the necessary tools?

How can insurance companies make it...

Picasso is credited with saying, “Good artists copy. Great artists steal.” To the best of my knowledge, he wasn’t a kleptomaniac—instead, he knew that artists need outside sources of inspiration. Whether they draw that inspiration from Mother Nature, Michelangelo, or Apple, great artists study the masters and use that success to create their own new and original ideas.

When you’re tackling a new digital marketing program—a website, a landing page, an email, a Facebook page, an app—take off your marketing hat and just wear your consumer hat for a while. Think about the sites and digital...

As I write this, 93% of UK online consumers are email subscribers and 40% of these subscribers are opening, reading and responding to email on their mobile phones or tablets. If you think these statistics suggest UK consumers prefer email above all channels for receiving offers and information from brands, you are absolutely correct!

A new report from eMarketer confirms why more marketing budget is flowing to permission-based email and why email has become “The Linchpin” of integrated digital marketing strategies.

Among the key findings in the report are these:

• Econsultancy and Adestra’s Email...

Digital channels have revolutionized the way we communicate with our customers. We’re all in hot pursuit of new and innovative ways to effectively deliver the right messages, through the right channels, at the right time.

At ExactTarget, we recognize that creating and maintaining relationships with consumers requires more than clever writing and glossy marketing materials. To truly connect with customers, marketers need to understand both consumer behaviors and motivations. That’s why we went straight to the source and asked consumers how they view and use each unique communication medium.

Five...

I had the pleasure of interviewing David Berkowitz, Vice President of Emerging Media at 360i, about the idea of marketing moving towards a cross-, multi-, or omni-channel world. This is the first video in the series where David talks about integration and future of cross-channel marketing. What should brands focus on when building a cross-channel strategy? 

It starts with internal teams. 

How do you believe the channels fit together?

We are seeing all types of integrations happening. It is really exciting in the sense that we have a ton of different angles. You have some marketers who are saying...

When it comes to daily usage of various online channels, our Marketers from Mars research reveals some interesting trends and differences between marketers and consumers. In many ways, usage rates follow similar trends of prior reports, with email, text, Facebook, and Twitter rounding out the top four.

What’s interesting to note is the higher rates of consumer usage in emerging channels such as Pinterest, Instagram, and Foursquare. While marketers use nearly every digital platform more frequently than consumers, these platforms show different usage patterns.

If consumers are there, should...

I recently had the chance to sit down with Charlie Shin (@CRMinSports), CRM & Fan Engagement Leader for Major League Soccer, at MLS league offices in New York. MLS just launched its 18th season on Saturday, March 2, and arguably has more momentum than at any time in the league’s history. With 19 teams currently taking the pitch and rumblings of expansion teams in markets like Miami and New York (would be a second team), this season is poised to be full of headline making moves.

Charlie shared the primary objective of his role is to build the fan base and increase engagement through utilization...

ExactTarget is excited to announce the launch of a new website across seven regions and a fresh brand experience. The vibrant new look, elegant navigation, and richer user experience reflect the evolution of our company’s growth over the past 12 years. A lot has happened since then and we’re excited to share new services, innovations, and partnerships that help marketers around the world connect with their customers across the spectrum of digital channels.

What’s New:

• 7 new sites spanning ExactTarget’s global presence in the US, Australia, Brazil, Germany, France, Sweden, and the United Kingdom.
• W...

The 85th Academy Awards were held this past Sunday, February 24, at the Dolby Theatre in Hollywood. While stars from the films of the past year waltzed down the red carpet, a reported 40.3 million viewers around the world (Nielsen Ratings) tuned in to see what became the most-watched entertainment telecast in the last 3 years.

Total viewership nearly doubled the Golden Globes and quadrupled the Grammys. But in a world of increasing social connectivity, something was happening in the homes of many that may be more important than which actor was snubbed and which walked away with an award.

The Osca...

These days, nearly everyone I know owns a smartphone. People (and myself included) are switched on 24/7. We can access email, social media, and other online content anytime, anywhere.

Marketers are finally catching on to this trend worldwide and are starting to target mobile devices in their planning. According to The State of Digital Marketing in Australia, marketers will be dedicating up to half of their marketing budget to digital activities in 2013. How incredible is that? And for a channel that wasn’t even on marketers’ radar five years ago. Anyway, here are the three themes from the...

If there was ever a buzzword in business that defined an era it would have to be “Big Data.” Everywhere you look there’s another article about merging data sets to make more relevant business decisions. To kick off blogging in 2013 I plan to write a few posts about how ExactTarget’s platform helps organizations leverage other technology providers to make more sense of this term. But first, what is Big Data? IBM shares some pretty eye-opening statistics in defining this term:

Every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the world today has been created in...

Yesterday Facebook announced a new “Gifts” product – the Facebook gift card. An actual physical card, users will be able to send friends monetary gifts to various retailers that will automatically load onto the card. A single card will be able to hold balances for multiple retailers at once.

Right now there are four participating retailers (Target, Jamba Juice, Olive Garden, and Sephora) and money is only added by “gifting.” However, as the concept catches on and expands there could be some very interesting results to this experiment.

One problem social marketers continually bemoan is...

Each Thursday at 11am EST, marketers from around the world join the ExactTarget user community on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry.  We call the virtual coffee chat the ExactTarget Café.

During our recent chat we discussed business blogs and how to make them more engaging. With evolving technology and consumption behaviors changing quickly, blog strategy continues to increase sophistication. We asked the community for their thoughts on business blogging success.

1. As interactive marketers, what role do you play in business...

The United States Postal Service is encouraging marketers to integrate mobile campaigns with direct mail in an upcoming promotion that will offer businesses a two percent discount on qualified pieces. From March 1 through April 30, the USPS will let marketers place SMS calls-to-action, mobile bar codes, and digital watermarks on direct mail.

There are two ways that marketers can receive a discount—by including a mobile coupon or a click-to-call feature directly on the mail. For the mobile coupon, mail can be marked with an SMS short code, QR code, or digital watermark. For click-to-call offers,...

And so it begins again. The Consumer Electronics Show is currently running in Las Vegas and is full of technological advances and surprises. This year’s show boasts over 155,000 attendees and more than 3,000 exhibitors.

We know many of you are already at CES, and are looking to make the most of this crazy technology show. Whether you are exhibiting or just attending, it is important to remember some digital marketing guidelines to help make the most of your networking. So here are some quick tips on how to leverage mobile, social, and email to maximize your experience.

1. Create Twitter Lists to...

There's just something sentimental about an autograph. It withstands the test of time. It stores a memory, a point-in-time more special than just a signature. Sports enthusiasts have been collecting and displaying autographs since the late 1800s. An entire movie plot has been built around a famous Babe Ruth signature. In a time when everything in sports is changing, an autograph is timeless. 

Until now.

The autograph may be about to change. Egraphs is changing the game. In a digital world, this company has adapted and invented a new channel for memorabilia collection. The process is simple....

In this #InspiredMarketing blog series, we are sharing predictions on the future of marketing from 25 industry thought leaders. These predictions have been compiled in our new whitepaper, Inspired Marketing Predictions for 2013. In today’s post, Phil Szomszor of Firefly Communications shares his thoughts.

B2B Social Media Comes of Age

A recent eConsultancy survey found that 67% of marketing decision makers agreed that social media is integral to their marketing mix (and only 11% disagreed). But when I speak to B2B marketing and PR leaders, the received opinion is that social media is a “consumer...

Over the next several weeks, we will be sharing predictions on the future of marketing from 25 industry thought leaders. These predictions have been compiled in our new whitepaper, Inspired Marketing Predictions for 2013. Today, Brent Hieggelke of Urban Airship shares his thoughts.

Mobile Apps Become a Strategic Imperative

Let’s just get this out of the way and proclaim 2013 as another “Year of Mobile.” In fact, global PC sales were outpaced by total smartphone sales starting in 2011, so it’s probably time for us to just agree that this is the decade of mobile. The fact is that mobile changes...