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Email Summit: Jim Harper from Olympus Corporation

Tuesday, March 17, 2009 by Jeffrey Rohrs
It's Day Two of MarketingSherpa's Email Summit '09, and Jim Harper from Olympus Corporation of the Americas kicked things off with his presentation on "User-Generated Content with Email Newsletters for Enhanced Engagement."

Olympus e500Olympus's 'Capture It All" newsletter was the Gold winner for consumer newsletters back in 2007, and it's easy to see why.  They quickly understood that one of the ways to increase readership and engagement was to incorporate user-generated content (UGC) into each edition of the newsletter.  The types of UGC included:
  • Use consumer-submitted photography with attribution and information about the camera used
  • Answers to consumer-submitted questions
  • User photo gallery & contest
Olympus's UGC strategy didn't stop with the email newsletter.  They began to integrate more user-submitted photography into their website and, as a result, they saw a growth in visitation to their website as well as a spike in new email subscribers. 

Kudos to Olympus for this approach--what a great way to give email subscribers and loyal customers a greater sense of ownership and contribution to the brand.  It's definitely a strategy that more companies should pursue.

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