This is one in a series of columns exploring the examples and trends highlighted in The Best of the Email Swipe File.

Jetsetter

Type: Preference eenter

“Jetsetter’s preference center collects subscriber preferences for ‘Destinations’, ‘Activities’, and ‘Scenes’, all of which are vital to creating highly targeted travel offers. Their preference center also addresses three of the most common reasons that subscribers opt out—too many emails, irrelevant emails, and change of address.”
—Submitter: Andrea Smith, Design Lead, Content Marketing & Research

View this Jetsetter preference center on...

This week, a handful of clients reached out to me and other members of the ExactTarget deliverability team, asking for our "official guidance" on Gmail's "new inbox." Truth is, I don't know that we can't provide anything official as of yet, as we're still digesting this change ourselves. I'm certain you'll hear more from us on this topic in the coming weeks and months.

In the meantime, here's what we can tell you.

Gmail doesn't seem to be enabling the new inbox by default. You have to click on the gear icon, and click "configure inbox" to enable this new functionality.

Mickey Chandler points out...

Digital marketers know that it’s all about the numbers. Every quality social media tool will have a powerful analytics platform to show CMOs (and their teams) how effective their social media strategies are shaping up to be. Hopefully, most CMOs also know that social media is truly an area of marketing where the numbers can craft a narrative. Although numbers can’t capture all the nuances of a brand’s voice on social media, the numbers do help to show how well the brand’s messages are being received by customers, and that’s a direct reflection of the strategy and voice as a whole.

As a CMO,...

This is one in a series of columns exploring the examples and trends highlighted in The Best of the Email Swipe File.
 

Bendon Lingerie

Type: Promotional email
Send date: 5/8/13
Subject line: Something extra for you: buy any 2 items, get the 3rd free.

“Rather than seeing image blocking as an obstacle, this Australian lingerie retailer saw it as an opportunity to use a mosaic of color blocked table grids to send a simple heart-shaped message. While many marketers use mosaics to emulate the images-on creative, Bendon Lingerie chose not to be limited by that.”
—Kirk Barlow, Senior Deliverability &...

In just about a week, the Direct Selling Association (DSA) will be holding their annual meeting in Phoenix, AZ. It looks to be a very interesting event and I am excited to learn more about the direct selling industry. From where I stand, it looks like this market is growing. More and more people want to take their career into their own hands. People can do this (people including friends and relatives of mine) by joining one of these direct selling organizations and selling the products they believe in and enjoy themselves.

We at ExactTarget are looking forward to attending the DSA event to...

This is one in a series of columns exploring the examples and trends highlighted in The Best of the Email Swipe File.

Zulily

Type: Welcome email series
Send date: Q1/2013
Subject lines:

1st welcome: Get shopping credit! Invite your pals to join zulily too
2nd welcome: Go ahead ... play favorites
3rd welcome: Anytime. Anywhere. Take zulily with you.
4th welcome: Calling all social butterflies
5th welcome: Smart shopping is your superpower

“With the vast majority of marketers still sending a single welcome email, Zulily is well ahead of the curve with this five-email welcome series that seeks a closer...

Each Thursday at 11am ET, marketers from around the world join the ExactTarget user community on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry.  We call this virtual coffee chat the ExactTarget Café. 

During a recent chat we hosted the Smarter Remarketer team for a discussion on managing email campaign hierarchy. Smarter Remarketer powers marketing automation and analysis for top online retailers with data-driven campaign management applications for interactive marketers to remarket website visitors through personalized messaging. Smarter...

At ExactTarget, we’re passionate about our clients—they’re some of the best brands we know, and we’re often inspired by their dedication to the work they do. And Von Maur is an excellent example! From the company’s start in the late 1800s until now, Von Maur has always put their customers first.

If you’ve visited one of the retail chain’s stores, you know what I mean—impeccable service, inviting décor, musical ambiance, and top-notch products. And while the company’s perfected their signature “above and beyond” service in stores, Von Maur wants customers to experience the same great service...

• Nearly 81% of B2C marketers send welcome emails to their new subscribers
• Nearly 87% of retail companies send welcome emails to new subscribers
• By comparison, only 70% of non-retail companies sent welcome emails

Welcome Email Series

• A quarter of B2C marketers send a...

In my last post, "Are you Leaving Money on the Table by Manually Merchandising Your Site?", I explained how retailers can take a staggered approach to migrate from manually merchandising their ecommerce site to using automated recommendations.

Also in this last post, I mentioned the importance of not relying on “free” ecommerce platform add-ons. Today we’ll take this idea a step further and focus on how sophisticated product recommendations engines incorporate real-time customer insights with merchant rules to create a truly personalized experience for your customers. 

#5 Way Retail Marketers...

Nostalgia is fun. One need only look at BuzzFeed’s Rewind or Facebook groups celebrating the tenets of growing up in the ‘80s to notice the popular Internet trend of commemorating childhood favorites. It’s a rush of fond memories and “walking-uphill-both-ways” pride when we recall the objects and attitudes we prized in years gone by.

One piece of nostalgia that anyone with Internet in the ‘90s can remember is the hilarity and virality of those terrible ‘90s chain emails. These emails made their unwarranted way to the inboxes of early Internet users of all ages, and they defined the...

In my last post, "Are you Leaving Money on the Table by Sending Non-Targeted or Blast Emails?", I explained that sending the same offer to your entire database could actually be hurting your sales efforts and causing you to leave money on the table.

In this post, we will shift gears to focus on your merchandising strategy. By utilizing a "crawl, walk, run" strategy that leverages automation, you can actually increase AOV, boost your conversion rate, and provide your shoppers with an overall better shopping experience.

#4 Way Retail Marketers are Leaving Money On the Table: Manually Merchandising...

As I write this, 93% of UK online consumers are email subscribers and 40% of these subscribers are opening, reading and responding to email on their mobile phones or tablets. If you think these statistics suggest UK consumers prefer email above all channels for receiving offers and information from brands, you are absolutely correct!

A new report from eMarketer confirms why more marketing budget is flowing to permission-based email and why email has become “The Linchpin” of integrated digital marketing strategies.

Among the key findings in the report are these:

• Econsultancy and Adestra’s Email...

In my last post, "Are You Narrowing Your Shopping Experience to a Single Channel?", I explained how interacting with shoppers in the same way regardless of channel could produce a bad user experience, and that retailer may be missing out on an opportunity to personalize the user experience for the “next best offer” for a particular channel.

In this post, we'll look at how non-targeted or blast emails could be causing increased opt-outs, more un-engaged subscribers, and a poor user experience.

#3 Way Retail Marketers are Leaving Money On the Table: Sending Non-Targeted or Blast Emails

Sending the...

I'll start with a few simple words to remember: responsive web design is kind of a big deal. Even back in 2012, Mashable declared that 2013 would be the year of responsive web design, and it couldn't be more true.

I was able to attend a great webinar this week given by Josh Miles of Miles Design called the Responsive Design Revolution. He focused on why responsive design is becoming critical for websites, so I'll take a quick break from talking about email design and share his thoughts on web. For those that focus on email, remember that your message is only as good as the site that you're...

In my last post, "Do You have an Abandoned Cart Strategy?," I demonstrated how retailers could be leaving money on the table by not having a reengagement strategy to help shoppers return to their site and complete their purchase. In this post, we’ll be asking retailers if they are narrowing their shopping experience to a single channel and how this might impact their opportunity to capture revenue across channels.

#2 Way Retail Marketers are Leaving Money On the Table: Narrowing your shopping experience to a single channel

It’s no surprise that customers today interact through a variety of...

Let’s face it: gaining and retaining customers can often feel like a delicate negotiation process. What is the right mix between what you’ll give in the way of offers and discounts to what your customers gain through their interactions with you?

However, retailers will have more than just price in their bargaining arsenals. In this post, we explore the benefits of using an abandoned cart program to recapture lost revenue.

#1 Way Retail Marketers are Leaving Money On the Table: Not Having an Abandoned Cart Strategy

Our Retail Touchpoints Exposed data found that only 22 percent of retailers on the...

Each Thursday at 11am EST, marketers from around the world join the ExactTarget user community on Twitter for a conversation about trends and campaign ideas across the interactive marketing industry. We call this virtual coffee chat the ExactTarget Café.

During a recent #ETCafe chat, we discussed how Valentine's Day marketing campaigns fared. The #ETCafe community discussed how marketers "showed the love" to their consumers... and how marketers stood them up. Our featured guest, Windsor Circle, also shared some great data, graphs, and images around this year's Valentine's Day campaigns.

Here's a...