Authors

Relationships & Results

Relationships & Results

Relationships & Results
Scott Dorsey
, ExactTarget’s CEO, shares
his thoughts on permission marketing,
company growth & product development.

Congratulations!

Wednesday, June 3, 2009 by Scott Dorsey
ClickZ named ExactTarget the ‘Best Email Marketing Tool’ in their annual Marketing Excellence Awards this week.  I’m a competitive guy, so needless to say I was thrilled to hear that we edged out our competition for the recognition.   More importantly, though, I was excited for the more than 7,000 companies who use our platform to power everything from their marketing messages to e-statements and fraud alerts.  The award is validation that the one-to-one platform they use on a daily basis is the most sophisticated and best product on the market. 

More than nine years ago when Chris, Peter and I founded ExactTarget, we knew there was a huge opportunity in the market to provide marketers a solid solution to better connect with their customers.  Today when clients tell me about the amazing results they have been able to achieve using our platform, I still get chills.  It’s what drives us to continue to bring new innovations to market like integrated SMS, voice, landing pages, live content and Social Forward(TM), and it’s what makes recognitions like this possible.

Congratulations to each of our clients and to our team for the ClickZ win and the recent recognition from American Business Awards, TechPoint and Best Places to Work.  While our focus will always remain on delivering new innovations to help our clients look like the marketing rock stars they are, new additions to the trophy case are pretty cool.

What a week!

Friday, May 8, 2009 by Scott Dorsey

Entrepreneurs dream of weeks like this. In the past five days, we posted our 33rd consecutive quarter of growth and 13th consecutive quarter of profitability, closed on a $ 70 million round of venture capital funding from some of the world's top investors, were named the 7th best place to work in Indiana and picked up a top honor from one of the industry's leading trade publications. It's been an amazing week, and one that simply couldn't have happened without the continued confidence of our customers and the team of rock star-caliber talent we have assembled.


When we founded ExactTarget nearly nine years ago, we had one clear vision -- to help marketers better connect with the customers. That vision remains clear today, as we continue to innovate and bring new technologies like integrated SMS, voice messaging and landing pages to market. It's allowed us to continue to blaze new trails for our clients and accelerate the development of new products on the front-edge of technology.

There is more ahead in the coming weeks, as we will announce our first international office and continue to unveil new technologies to better serve our clients. While the headlines this week have centered on the company, rest assured every member the ExactTarget team is committed to delivering for the more than 7,000 marketers who rely on us every day to deliver their business-critical messages.
 

ExactTarget Secures $70M Venture Capital Investment

Wednesday, May 6, 2009 by Scott Dorsey


Earlier today I shared with our team that we secured $70 million in equity financing to fuel the continued growth of our company.  The magnitude of the investment is unprecedented for the company and is one of the largest venture capital investments made in the country this year.

 

This new round of funding bolsters our position as the industry leader by building on our financial performance of 33 consecutive quarters of growth and 13 consecutive quarters of profitability.  It also opens new doors for you, as we are now the only one-to-one marketing provider to have the capital required to deliver the innovations, reliability and services you expect.

 

We have built our business thanks to marketers like you who have come to rely on our sophisticated platform to power everything from email coupon offers and automated fraud alerts to e-statements and SMS text messages.  Your confidence in ExactTarget has fueled our growth and continues to drive the evolution of our one-to-one marketing platform.

 

Thanks for your continued support of ExactTarget. 

 

Best regards,

 

Scott Dorsey

CEO & Co-Founder

ExactTarget

Making Customers Look like Heroes

Tuesday, March 31, 2009 by Scott Dorsey
ExactTarget is built on a set of eight core values they provide the very foundation of the way we think about building software, interact with our customers, and support each other as a team.

Though each core value is a critical piece of ExactTarget’s culture, I want to touch on one particular core value that really stood out to me when I attended our Retail Customer Advisory Board event last week in Florida: “Make Customers Look like Heroes.”

Hosted each spring, Customer Advisory Board (CAB) brings together a group of key clients to learn about our latest product and services offerings and to offer their own insights and feedback about how one-to-one marketing maps to their unique business needs. But most importantly, CAB gives our customers a platform for sharing their own success stories and the chance to look like heroes.

Our recent Retail CAB gathered eleven of our top retail customers at the Ritz-Carlton resort in Key Biscayne, Florida. We began the event with a presentation by David Daniels, Vice President and Principal Analyst for Forrester Research. David presented insights from his new research titled The New Rules of Relevance, which examines the changing role of email in the face of economic downturn and changing preferences towards social and mobile media.

Inspired by David’s discussion, our customers shared their own email successes and explained some of their one-to-one marketing plans for 2009. Talk about looking like heroes! As always, I was extremely impressed by the amazing results our customers have achieved—and the cutting-edge strategies they’re building for the future. They are truly leading the pack in targeted and relevant one-to-one retail communications.

As we enjoyed ourselves at this gorgeous venue over the next few days, our clients continued to share new ideas and insights about the way retailer can harness the power of one-to-one communications. And, of course, we made sure to carve out some time for golf, visits to the spa, networking, and trading email marketing war stories over some delicious dinners.

When our event drew to a close, I was sad to leave this distinguished group of one-to-one marketers and friends. I can’t wait for our next CAB meeting, scheduled during Connections ’09, and look forward to helping more of our customers look like heroes!

Thanks to all those who joined us in Florida – we’ll see you at Connections ’09!

Scott
CEO, ExactTarget

P.S. – If you want to learn more about David Daniels’ new research on relevance, I encourage you to download the Subscribers Rule: Improving Email Relevance webinar featuring David as a guest speaker. Enjoy!

Omniture + ExactTarget = Online Marketing Success

Monday, March 2, 2009 by Scott Dorsey
I recently returned from Salt Lake City and an exciting few days at Omniture Summit.   This year’s event didn’t disappoint – about 2,000 interactive marketers attended keynote and breakout sessions, partied to Maroon 5 and even enjoyed some Utah skiing.  I was sorry to miss the skiing – but enjoyed the rest of the festivities for sure.  Thanks and congrats to CEO Josh James and the Omniture team for putting on such a great conference.

Omniture is an excellent partner – and our technologies work together in very compelling ways.  At Summit, we introduced our new Live Content for Omniture integration.  In fact, our Chief Operating Officer Scott McCorkle took the big stage to announce this exciting new capability.



You might be asking, “What is Live Content?”  In short, it allows marketers to render and control content at the time of open, instead of at the time of send.   Think about that for a second, you can control content at the time of open.  So, when inventory levels change or your special offer has expired, no problem – you can still deliver relevant and appropriate content to the subscriber even if they open the email a couple days after your send.  Now that’s powerful! 
For Omniture Test & Target users, you can quickly test and optimize website designs, content, and marketing campaigns and leverage these insights directly into the content being rendered within your email campaigns.  See the following diagram to get a better sense of the workflow.



This game-changing functionality can bring your email relevancy, timeliness and effectiveness to an entirely new level. You can provide subscribers a consistent experience across email, landing pages, and your entire website – and most importantly, increase email conversions by leveraging continually optimized content from your website.  Very cool!

Feel free to contact me or an ExactTarget representative to learn more about this exciting integration.

Snail Mail Challenges

Thursday, January 29, 2009 by Scott Dorsey
Per my last post, I am fascinated by the  challenges facing our US Postal Service.  Just yesterday, Postmaster General John Potter went before Congress to request the removal of the annual appropriation bill rider (added in 1983) that requires the Postal Service to deliver mail six days each week. 

Unfortunately, desperate times call for desperate measures.  No mail delivery on Saturdays or perhaps Tuesdays as suggested would create a massive paradigm shift for marketers who leverage direct mail.  Certainly makes delivering timely and relevant content that much more difficult.

Personally, I hope that we are able to maintain mail delivery six days per week.  If not, the name snail mail will take on new meaning!

Email Marketing Works!

Monday, January 26, 2009 by Scott Dorsey
Email marketing works.  Three simple words that still ring true – no communication medium offers greater benefits to the marketer and subscriber.  We all know the benefits – fast, cost-effective, interactive, targeted, automated and measurable –  just to name a few.  Interactive marketers have long suspected that email and web-based communication technologies would cripple direct mail.  Well, that day is here.  Check out this recent article, “Lighter volume leading to changes in postal routes” – ironically posted by the AP from Indianapolis!  
 
Some interesting stats from the article:
 
-         For fiscal year ending September 30, the Postal Service lost $2.8 billion

-         Mail volume fell by 9.5 billion pieces, or 4.5%

-         Another postage increase is coming this May

So, based on my calculations, the Postal Service handled about 210 billion pieces of mail last year.  Remarkable volume for sure.  By comparison, we sent about 14 billion emails last year.  So, as direct mail continues to get more expensive and email volume continues to grow (e-statements and e-alerts are helping to fuel this shift), we are likely to handle more deliveries than the Postal Service by 2012! 
 
Effective marketers still need to leverage multiple channels (yes – email is not the answer for every communication) – but, there’s no doubt that direct mail has headed into a downward spiral. Long live email!   

Blogging Competition

Friday, January 23, 2009 by Scott Dorsey
I am very competitive.  So, when my co-founder Chris Baggott (now CEO of blogging software company Compendium) challenged me and the ExactTarget team to a “Blog Down”, I  couldn’t resist.  You might be wondering, “What is a Blog Down?” Good question!  Our “Blog Down” is a monthly competition to see which company can generate more content and post more blogs.  At stake – a pizza party, a friendly wager between me and Chris and big time bragging rights.  Check out the crazy poster that Compendium created.   
 
So, look for a considerable increase in blog activity and solid content from the ExactTarget team.  Blogging is very strategic to our business – it provides us with a platform to showcase our clients, partners and employees – and share our point of view on the rapidly evolving world of email and interactive marketing.  My personal blog is intended to give readers greater insight into ExactTarget – our vision, strategic direction and company culture.  We have 400 remarkably talented employees who are passionate about building great software and serving clients – hopefully, you will get to know many of these dedicated people through our blogs.  In fact, we might need all of them to start blogging just to compete with Compendium!   
 
Enjoy our blogs – and please join the conversation through posting your comments and emailing me your ideas, thoughts and questions. 
 
Cheers,
Scott

Happy Thanksgiving!

Wednesday, November 26, 2008 by Scott Dorsey

Warm wishes to you and your family for a happy and healthy Thanksgiving weekend. I am so grateful for our incredibly talented employees, dedicated clients, and many friends across the industry. You power our success day in, day out. But as I reflect on 2008 in particular, I can’t help but be reminded of two particularly wonderful blessings we’ve enjoyed this Fall at ExactTarget.

Steady Growth in Unsteady Economic Times

During a time when many companies have had to cut spending, layoff employees, and lower public expectations, ExactTarget continues to be blessed with strong financial, employee, and client growth. In October, we were fortunate enough to be joined at the Gibson building—the site of our brand new technology center—by Indianapolis Governor Mitch Daniels and Mayor Greg Ballard to help announce ExactTarget’s bold new growth initiatives.

A few highlights from the press conference include:

• 125 new jobs in 2008
• 300 additional jobs by 2013
• A state-of-the-art technology center to complement our downtown headquarters
• An estimated $25 million dollar investment in the Indianapolis economy

Not too shabby for these economic times, right? If you’re as excited about our growth as I am, I’d encourage you to check out our open positions and become part of the ExactTarget team!

SOLD OUT Connections ’08 User Conference

Over 1,200 digital marketers attended this year’s Connections ’08 User Conference in Indianapolis. Featuring some of the best speakers in the business like Joseph Jaffe, Papa John’s CEO Nigel Travis, entrepreneur Christopher Gardner, and Colts Head Coach Tony Dungy – not to mention over 50 customer, partner, and industry expert speakers – the event was a huge success.

Three of my favorite Connections ’08 moments included:

Thanks to all who helped make Connections ’08 a success. We’re grateful to those of you who spent your time learning and exploring with us, and we hope to see you again next year.

Wow. Talk about blessings! If the past year is any indicator of our future success, I have every reason to be very excited, indeed. 2008 has been a wonderful adventure, and I can’t wait to see what 2009 has in store.

Happy Thanksgiving!

Scott

Connections '08 - Joseph Jaffe

Friday, September 5, 2008 by Scott Dorsey
It’s September in Indiana and you know what that means—we’re mere days away from Connections ’08! The excitement is building as we focus our curriculum, dust off our dancing shoes, and make way for some of the most inspirational keynote speakers you’ll ever experience.

On Tuesday, September 23, we’re thrilled to bring you Joseph Jaffe, President and Chief Interrupter of crayon, and author of “Join the Conversation—the New Marketing Model.” Joseph shares our passion for the Subscribers Rule! philosophy, and we’re eager to hear him tell his story. Listen as he previews Connections ’08 and our shared vision for one-to-one communications.

We’ve got so much in store for you at Connections ‘08. If you haven’t already, be sure to reserve your spot at the biggest email marketing conference of the year. We’re counting down the days until we see you in Indy!

Obama VP: Email beats SMS!

Monday, August 25, 2008 by Scott Dorsey
Note:  Sorry for my absence on this blog - I have taken the SEC quiet period very seriously!

Regardless of political preference, this year's presidential election has sparked tremendous voter interest.  Young people are getting involved and the promise of better times ahead has everyone thinking about what it means to be an American.  As you might imagine, I have been watching very closely to see how both candidates use email, SMS and social media to drive voter interest and engagement.  

I was very excited to learn that Obama would use SMS to announce his VP.  The value proposition was clear (be among the first to learn of his pick for VP) and the communication had both an urgency and brevity ideal for a text message.  Everything was looking so good - millions opted in, confirmation messages and further opt-in messages were sent (enter zip code for local Obama updates).  

Then it happened - the VP pick was leaked and the Obama camp sent their text messages at 3am eastern time - oops!  Glad that I didn't have my phone near my bed!  I actually received an email (USA Today breaking news alert powered by ExactTarget)  announcing the pick over an hour before Obama's text message arrived!  Email 1, SMS 0.  What a missed opportunity!

The good news is that marketers and even politicians are starting to leverage SMS to engage their subscribers.  Just like email, success with this new medium requires planning, strategy and execution.  If you're interested in learning more about SMS, read our SMS field guide or give us a call.  When used appropriately, text messaging can be a powerful way to connect with your subscribers.

Connections '08 is Coming to Indy

Tuesday, June 3, 2008 by Scott Dorsey
It’s that time of year again! Now that the Indy 500 engines have quieted down, we’re gearing up for ExactTarget’s user conference, Connections ’08. I’m so excited to give you a sneak peek of all the wonderful things we have in store for you this September.

If you haven’t already been there, please visit our Connections website at www.Connections08.com. Be sure to check out the Connections Agenda – whether you’re strategizing, executing, or considering new digital marketing possibilities, we’ve got a track that will keep you engaged, inspired, and ready to take your communications plan to a whole new level. And while you’re here, be sure to take advantage of our pre-event training opportunities. They’re in high demand, so register early.

Joining over 1,000 of your fellow ExactTarget users at Connections, I’m confident that you’ll benefit from the three action-packed days we’ve planned just for you. From industry-leading speakers, to tours of the ExactTarget headquarters, to technology training with our customers and partners, I’m sure you won’t find yourself wondering what to do next.

Planning for Connections ‘08 is well under way. As you can see, the marketing team and I had a great time touring the Lucas Oil Stadium in preparation for our user conference. (Rest assured that when you arrive in September, we’ll have retired the hard hats.)

ExactTarget Marketing Team at Lucas Oil Stadium


Connections ’08 is scheduled in the heart of the 2008 Colts season. Just two short days after Tony Dungy leads our Colts to a victory over the Jacksonville Jaguars, we’ll be gathering in the Lucas Oil Stadium for our Connections ’08 Welcome Party. What a great time to be celebrating in Indy!

Oh, and did I mention that Coach Dungy will be our keynote speaker?

The excitement is building. Be sure to register today, and I’ll look forward to seeing you this September!

ExactImpact: Making a Difference

Tuesday, February 5, 2008 by Scott Dorsey

You can't live a perfect day without doing something for someone who will never be able to repay you.  ~John Wooden


I love that quote.  Philanthropy is so important−and I am continually impressed and inspired by leaders who have built the mindset of corporate philanthropy directly into their culture.  Marc Benioff, CEO of Salesforce.com, has authored a couple books on the subject.  His book titled “The Business of Changing the World” is a great read and describes how Salesforce.com donates 1% of employee’s time, 1% of company equity, and 1% of sales via no-cost product for non-profits. 

At ExactTarget, we also strive to make a difference in our local community and communities around the world.  One of the ways we give back is through providing substantial discounts on our software and services to qualifying non-profit organizations.  In addition, we have a steering committee of dedicated and compassionate individuals who lead our local community and philanthropic efforts.  Around here, they’re commonly known as ExactImpact (Involving Members Passionate About Community Ties).

I had the pleasure of announcing the efforts of our ExactImpact group in 2006. This year, the summary list of accomplishments has grown substantially. Here are some of our 2007 highlights:

• January
-- Employees challenged each other to raise money for the Riley Change Angels event.

• February
-- 430 pounds of food were collected and donated to Gleaners Food Bank.

• March
-- 30 pints of blood were donated during an ExactTarget blood drive. (That’s enough blood to save 90 lives!)

• April
-- The “ExactBark-It” team raised money for Indianapolis animals in need during the Humane Society Mutt-Strut.

• July
-- An additional 30 pints of blood were donated by ExactTarget employees.
-- Approximately two boxes of school supplies per floor were collected for the Backpack Attack.

• August
-- Employees raised money to benefit the Gleaners Food Bank.

• October
-- Employees participated in the Light the Night Walk for the Leukemia and Lymphoma Society.

• December
-- Five families (19 people, including 13 children) were sponsored by ExactTarget employees through the Christamore House. Gifts were purchased by ExactTarget employees, and a company raffle was held to raise additional money for the families.
-- A Wal-Mart gift card was also given to a local family devastated by a house fire.

Thank you to the many ExactTarget employees who have made a difference─both through personal contributions and countless hours of time.  We look forward to making an even bigger impact in 2008.

If you have suggestions on how ExactTarget can make a difference, please send an email to exactimpact@exacttarget.com.

Here's to a successful '08!

Monday, January 21, 2008 by Scott Dorsey

Greetings – happy belated new year! Over the last couple months, my blogging activity has hit an all-time low. With good reason – on December 14, 2007, we filed our S1 registration statement with the Securities and Exchange Commission relating to a proposed initial public offering of our common stock. The following press release was issued:

http://email.exacttarget.com/ETWeb/pressReleases.aspx?id=2616

Although I can’t comment further on our proposed initial public offering because of the SEC’s quiet period rules, I hope to be more active with my blog in 2008.  I expect the upcoming year to be very exciting for online marketers looking to leverage email and emerging one-to-one technologies to deliver relationships and drive business results.

Thanks for reading and here’s to a successful new year!

Ready to Rock and Roll

Friday, November 30, 2007 by Scott Dorsey

We’re pretty passionate about email marketing at ExactTarget. We strive to hire the best and brightest employees, we pride ourselves on our outstanding customer service, and we share our industry knowledge with enthusiasm and vigor.

Recently, we learned just how closely our customers’ excitement mirrors our own when Mark Rice of Webinar Resources sent us this song.

Yes, he penned and recorded an email marketing song titled “Rock and Roll Results Delivered.” It quickly rose to the top of the ExactTarget charts—our employees couldn’t get enough.

We can talk forever about email marketing, customer service, and the groundbreaking innovations in our Fall Release. But what really hits home is when our customers (literally) sing our praises.

Thanks, Mark. And thanks to all of you who feel as passionately as we do about ExactTarget. As Mark so harmoniously crooned, “It doesn’t get much better than this.”

That’s music to our ears.

Many thanks!

Wednesday, November 21, 2007 by Scott Dorsey

Many Thanks!

Greetings – heading into Thanksgiving weekend, I want to extend my personal thanks to all of our clients and partners. At ExactTarget, we are very fortunate to have a fast-growing business, terrific customers and dedicated partners. 
 
Without question, the most satisfying aspect of our business is helping our clients achieve their marketing and business goals.  Our teams of passionate and hard working employees understand that everything starts with helping customers achieve success.  In fact, many of our people will be working throughout the weekend to assist our retail clients with their Thanksgiving weekend email programs.  Hopefully, these targeted and personalized email communications will drive record-breaking store traffic and online sales!

Thanks again for the opportunity to serve you and your business – and have a great holiday weekend!

Scott Dorsey

CEO, ExactTarget

Connections 07 Reflections

Tuesday, November 6, 2007 by Scott Dorsey

Most people have a favorite time of the year – for some, it’s the first few crisp days of fall. After ExactTarget’s annual user conference (held here in Indianapolis Oct. 1-3), I am tempted to say my favorite time of the year might be Connections ‘07! Over 500 clients flocking to Indianapolis for three action-packed days of expert panels, client success stories, hands-on product training, and keynote speakers including Martha Rogers, Chip Heath, Shar VanBoskirk, Craig Spiezle, Jeanniey Mullen, and David Daniels – to name just a few.

I went into Connections ’07 with three major goals:

Thank:

With over 6,000 organizations who use our product, Connections ’07 was largely a display of our gratitude for our clients’ business, innovation, and willingness to challenge us every day. (We only wish we could thank everyone “Hershey Style!”)

Thanks ExactTarget - Hershey

Inform:

Connections ’07 featured over twenty break-out sessions on hot topics from list growth and email design to testing and international sending. Most importantly, each session emphasized the need to deliver Results and Relationships.

Inspire:

One-to-one marketing is expanding into exciting new mediums like SMS and Voice. Through our new Integrated One-to-One Platform (available with our Fall 2007 Release), clients will be able to manage their digital communication channels from a single platform.


Be on the lookout for exciting updates about our Fall 2007 Release – with relational data, SMS, and Voice, and a ton of UI enhancements on the horizon, these are exciting times at ExactTarget.

For our clients and partners who attended Connections ’07, it was great to see you. For those of you that missed the conference this year, I hope to see you at Connections ’08!

(And don’t forget to check out Judson Laipply’s Awards Dinner performance of The Evolution of Dance!)