Social Marketing Blog

Last week our own Susan Marshall published an article on B2B Online entitled "Easy Ways to Combine Email with Social." In case you missed the original, I wanted to share this great content with our own blog audience.

Susan's article states that, while email continues to be the workhorse of digital marketing, savvy marketers are taking steps to integrate email with social media to improve their overall campaign performance. She shared three easy strategies that marketers can implement to grow their email subscriber lists, improve campaign relevancy, and build new audiences:

• Grow your email...

Social media has been described in a lot of ways--but when done properly, it can become an art.

Just a few years ago, a simple presence on Facebook meant a company was "doing social media." Without much strategy, rhyme, or reason, a company was “hip” if they were on the one social media channel. Now companies that are serious about social media have a presence on Facebook, Twitter, Instagram, Pinterest, LinkedIn, Vine, and more. But with more and more companies entering these channels, brands have to do more than just "be there" to be successful. It takes some social creativity to break through...

Repurposing content can be an enormous time and sanity-saver for marketers struggling to scale content production. It takes a lot of pressure off non-marketers within your organization who aren’t natural writers, and ensures content relevancy when previously successful content is repurposed.

There are, however, a few common pitfalls that can get you into trouble.  Follow these guidelines to save time and avoid headaches when repurposing content:

1. Am I really repurposing?
It’s important not to confuse repurposing with reusing or redistributing content. 

A common trap marketers fall into...

Last week I sat down with Amy Bartner, engagement and utilty manager at The Indianapolis Star and indystar.com, to talk about social media and the day-to-day tactics that make it successful.

As we all know, the changing ways that people receive and consume news have necessitated a shift in how news media reach their audiences. The traditional method of assembling a team of reporters and photographers to publish a newspaper once, perhaps twice, daily became unsustainable, as the Internet and social media began to offer real-time updates from an infinite number of (sometimes dubious, but always...

It’s a common misconception that SEO, social media, email, and other content distribution channels should reside in silos. There are numerous synergies to be had by launching campaigns that affect multiple channels of distribution. Strategic earned media is just one way to influence these channels simultaneously. When executed properly the social sphere lights up with buzz, landing page conversions increase and search engines take notice.

What a Strategic Earned Media Campaign Looks Like
Earning media has been a public relations (PR) goal for many decades – targeting newspapers, magazines and...

The future of digital marketing is bright. The global retail brand's consumer has evolved with the advent of new technology and channels, and these channels demand a new type of marketer. With more marketing metrics and tactics than ever before, modern marketers must look at the current trends to prepare their strategies for the future. 

1. Purchase Journeys Evolution: In the future, the retail customer's purchase journey will likely put more stock in online reviews and social recommendations. Just take a look at the current state of a customer lifecycle to get an idea of how the purchase process...

In recent years, the explosion of social media has left savvy Internet-goers with choices far beyond Facebook. If you're just about tweeted out, one strong option to consider for promoting your small business is Instagram. With roughly 100 million users, it's a viable method for getting the word out about your organization. Unlike other social media giants, Instagram doesn't focus on a full website; it's mainly available via smartphone app - and if your target audience is smartphone savvy, then you should be too. Follow these tips to help get your Instagramming efforts kickstarted today:

1....

Social media has been around for more than a decade, and most businesses have come to realize that social can (and should) be an important part of their marketing program. At the same time, marketers continue to struggle with with how to fully leverage—or even understand—the ever-changing world of social media marketing.

Finding and installing a social media management product isn't enough. You need a thorough understanding of how to launch, grow, and innovate your social media programs.

Look no further! ExactTarget Social Media Services can provide you with proactive support, a pragmatic...

Google recently announced that the Gmail inbox experience is changing, and significantly so.

Users will still be able to keep their "classic" inbox view if desired. However, if they move to (or are moved to) the new inbox view, they'll see their inbox contents divided up and grouped into four different sections represented by different tabs: Primary, Social, Promotions, and Updates.

The Primary tab appears to be the place where one-to-one email communication will be displayed.

The Social tab appears to be the place where notifications from social networking sites (like Facebook and Twitter) will...

I'm excited to start a new series on the ExactTarget blog centered around the hottest digital marketing stories and trends of the past week. We will publish a new list at the beginning of every week. Just to be clear, this is a blatant rip-off of the BBC series. 

1. The Power Behind Waze and Mapping: Waze was on the tip of many tongues last week with rumored bids from Apple and Google. Why is there so much buzz about Waze? The company, which initially launched in Israel, provides crowd-sourced information. Users can wave their hands over their mobile device while driving to vocally report...

The Gmail Team announced impending changes to their user interface today that will have an effect on users of their desktop and mobile platforms. The changes deal with how mail in the inbox is sorted for review by the recipient. These changes will be rolling out over the next several weeks for everyone, or you can opt-in to test things out now by selecting "Configure Inbox" after clicking on the gear icon.

Currently, default users of Gmail see mail which is sorted into "Important and unread" and "Everything else." In the future, though, the desktop will look like this (taken from the...

While the potential to generate high-quality leads through webinars has become more widely recognized over the past few years, the importance of pre- and post-webinar promotion is often underemphasized. Marketers can certainly accelerate their lead conversions using webinars, but without a promotional strategy in place, the webinars that they’ve worked so hard to create will just fall flat.

Here’s a quick rule of thumb when it comes to webinar promotions: to keep your hard work from going to waste, plan to start promoting four to six weeks before the actual date of the webinar. After the...

Has customer service fallen by the wayside at your brand headquarters? Consider this: “A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. Happy customers who get their issue resolved tell about 4–6 people about their experience.” (Numbers via the White House Office of Consumer Affairs.)

In case those numbers weren't enough to reiterate the importance of excellent customer service, check out some reinforcing statistics:

• 92% of people say they trust recommendations from friends and family.
• 70% of people report...

My colleages and I have dispensed a lot of deliverability tips on this blog throughout the years. But wouldn't it be nice to have the most useful nuggets of delivery-related wisdom compiled for easy reference? Well, your wish is our command.

Over the next few posts, we will, ahem, "deliver" the top ten tips to get your email campaigns to subscribers' inboxes in today's email ecosystem Let's start it off with the first two tips ...

Tip #1 - Subscriber Engagement Is Critical to Email Success
In years past, permission was seen as the key to having mail accepted. But we know things are changing. As...

I had the pleasure of listening to Rachel Botsman, author of What's Mine Is Yours? The Rise of Collaborative Consumption at our ExactTarget Connect Conference in Sydney, Australia. Her presentation was absolutely brilliant and full of ideas about using technology to "empower people to make meaningful connections. Connections that are enabling use to rediscover a humanness that we lost somewhere along the way." 

During her presentation she made a comment that hit pretty hard. 

(I'm paraphrasing here...) We should have never called it social media. It has always been social design. Social design...

Let's face it--we all need a little inspiration sometimes! With so many approaches to execute a solid B2B strategy--from demand generation and social media to mobile marketing, lead nurturing, and lead scoring--it's easy to get overwhelmed. What better way to be inspired than to network, brainstorm, and collaborate with your B2B marketing peers and industry experts on all things B2B?

At the B2B Inspiration Tour, you'll hear from leading experts in the space, like Lori Wizdo, Principal Analyst, Forrester Research. In her inspirational talk at the San Francisco tour stop, Lori will explore the...

Twelve organizations - Best Buy, Ford, Hershey Entertainment & Resorts, JetBlue, Intuit, Meetup.com, Microsoft, PepsiCo, Robert Verdi, Inc., Rotary International, Sprint and Waterford Wedgwood USA - have joined an innovative program we’re calling the CoTweet Cohort.

During a six-month period, the companies will use the CoTweet platform as a primary tool for communicating through Twitter and will participate in an ongoing discussion regarding opportunities and best practices for leveraging social media to further business objectives.

The CoTweet Cohort allows participants to share...

Startup Helps Companies Such as Whole Foods, Starbucks, JetBlue, Ford, Microsoft and Others Manage Brand Presence on Twitter

San Francisco, Calif. — July 9,2009 — CoTweet today announced it has raised $1.1M in venture funding from a group of high-profile investors including Baseline Ventures, Founders Fund, First Round Capital, SV Angel, Maples Investments and Freestyle Capital - social media heavy hitters whose prior investments include Facebook, Twitter, Google, Digg and Yammer, among others.

CoTweet is a web-based collaboration platform that helps companies reach and engage customers in...

I’m excited to share the news that CoTweet has formed a partnership with Dachis Group to deliver social business solutions to enterprises.

Dachis Group is a new type of technology solutions firm. It was created in 2008 by Jeffrey Dachis to help large corporate enterprises unlock the value of social technologies to do business better. The firm takes a holistic approach to its client engagements, combining advisory services along with technology implementation across three practice areas: customer participation, workforce collaboration and business partner optimization. Today, Dachis Group...