Last week our own Susan Marshall published an article on B2B Online entitled "Easy Ways to Combine Email with Social." In case you missed the original, I wanted to share this great content with our own blog audience.

Susan's article states that, while email continues to be the workhorse of digital marketing, savvy marketers are taking steps to integrate email with social media to improve their overall campaign performance. She shared three easy strategies that marketers can implement to grow their email subscriber lists, improve campaign relevancy, and build new audiences:

• Grow your email...

Using video is nothing new. YouTube reports that they have 72 hours of content uploaded every minute, demonstrating just how crowded and noisy the video content area is. 

When you start creating videos, you’ve got to understand that once your video is out there, you don’t have full control over it any more. Sometimes a spoof of a video can take off and can really positively aid brand awareness. Then there are the other occasions where it can do enormous damage – is all publicity really good publicity? (Let’s leave that for another day!)

If your content is good, then it’s more than likely someone...

There’s nothing quite like a classic combo. Dinner and a movie. Burgers and fries. Opt-ins and SMS? Yes, please.

Many consumers have long associated the act of opting-in as something to be done by email, for email. But today’s cross-channel world doesn’t just include email. Companies and organizations could find big success in acquiring new customers by adding a mobile component with SMS (short message service). There are two great approaches to this strategy:

1. Email opt-in via SMS
This one is a quick addition to reinforce the presence of your email campaigns, as well as how easy you’ve made it...

In recent years, the explosion of social media has left savvy Internet-goers with choices far beyond Facebook. If you're just about tweeted out, one strong option to consider for promoting your small business is Instagram. With roughly 100 million users, it's a viable method for getting the word out about your organization. Unlike other social media giants, Instagram doesn't focus on a full website; it's mainly available via smartphone app - and if your target audience is smartphone savvy, then you should be too. Follow these tips to help get your Instagramming efforts kickstarted today:

1....

There is no doubt that the CMO and CIO roles will merge in the near future. Gartner predicts that the CMO will control the majority of the IT budget by 2017. This means that the Chief Digital Officer will play a large part in the future of any organization.

With that in mind, here are some thoughts about the future of the Chief Marketing Officer. 

1. Social media and the customer experience. As the lines between customer service and marketing blur, it’s becoming more important than ever to develop a social strategy that serves both of these critical business functions. Why is responsive customer...

This is one in a series of columns exploring the examples and trends highlighted in The Best of the Email Swipe File.

Levi’s

Type: Promotional email
Send date: 4/9/13
Subject line: Denim Die-Hards‏

“Partnering with fashion website Refinery29 to get their interpretation of 501 jeans for the photo gallery presentation in this email is just the beginning of this social-driven campaign. Subscribers are asked, ‘What’s your interpretation?’ and encouraged to upload photos of themselves styling 501s, and ultimately asked to vote on a Pinterest-inspired landing page to determine which finalist is the...

I'm excited to start a new series on the ExactTarget blog centered around the hottest digital marketing stories and trends of the past week. We will publish a new list at the beginning of every week. Just to be clear, this is a blatant rip-off of the BBC series. 

1. The Power Behind Waze and Mapping: Waze was on the tip of many tongues last week with rumored bids from Apple and Google. Why is there so much buzz about Waze? The company, which initially launched in Israel, provides crowd-sourced information. Users can wave their hands over their mobile device while driving to vocally report...

While the potential to generate high-quality leads through webinars has become more widely recognized over the past few years, the importance of pre- and post-webinar promotion is often underemphasized. Marketers can certainly accelerate their lead conversions using webinars, but without a promotional strategy in place, the webinars that they’ve worked so hard to create will just fall flat.

Here’s a quick rule of thumb when it comes to webinar promotions: to keep your hard work from going to waste, plan to start promoting four to six weeks before the actual date of the webinar. After the...

Marketers have no shortage of inspiration. We are lucky enough to be surrounded by (and the target of) the work of our peers every day, and we appreciate a great campaign when we see one.

It can also be extremely helpful to take a look back at a successful campaign and identify areas of improvement--or new strategies for our own campaigns. That is exactly what most marketers should be doing with the recently completed Arrested Development campaign from Netflix.

Packed full of the snark and quirkiness Arrested Development fans have come to adore, Netflix’s cross-channel campaign leading up to...

My colleages and I have dispensed a lot of deliverability tips on this blog throughout the years. But wouldn't it be nice to have the most useful nuggets of delivery-related wisdom compiled for easy reference? Well, your wish is our command.

Over the next few posts, we will, ahem, "deliver" the top ten tips to get your email campaigns to subscribers' inboxes in today's email ecosystem Let's start it off with the first two tips ...

Tip #1 - Subscriber Engagement Is Critical to Email Success
In years past, permission was seen as the key to having mail accepted. But we know things are changing. As...

As the sun rises across each time zone, where do consumers start their online day? Your customers' activities first thing in the morning can reveal their priorities and motivations (whether those are business-, social-, or news-oriented), and also provide an indication of how and when to engage with them.

In our 2013 Global Executive Summary, we compare and contrast the findings of our award-winning SUBSCRIBERS, FANS, & FOLLOWERS research series to bring you insight into what consumers worldwide are doing in the morning, as well as how they spend their time on multiple digital marketing...

Consumers who mention your brand on Twitter expect a quick response, especially if they have a complaint or question. A recent study by Socialbakers suggests brands are improving, although many industries have work to do in becoming more responsive. 

As we know at ExactTarget, the airline industry stands out for succeeding in intense customer response on Twitter: the real-time nature of flight cancellations and other problems airlines face in helping travelers means that airlines must respond quickly to consumers to be relevant. We were pleased to see ExactTarget clients WestJet and JetBlue call...

Regardless of how long you’ve been using (or not using) a marketing automation tool, you should always be on the lookout for ways to improve your marketing efforts—whether it’s by implementing drip campaigns, exploring the wonders of dynamic content, or creating highly targeted email campaigns for specific audiences. The point is, there are always new and exciting things to try, especially with all of the extra time that you free up by implementing an automation system in the first place.

But how do you know what the next step is?

The best way to make sure that you’re always progressing...

When people talk about the basic elements of a successful email marketing campaign, there are a lot of facets to consider—responsive design, relevant messaging, personalization, pertinent send time, and beyond. But one facet of a successful email campaign that many marketers regrettably overlook is deliverability. After all, no matter how great the email, if it doesn’t reach the inbox, it can’t be effective.

Which brings us to Sky Angel.

Sky Angel came to ExactTarget in 2007 after experiencing deliverability issues sending emails from their internal servers. As a faith and family television...

Are you a digital marketer? Do you work for a travel brand? If you answered yes, then this blog post is for you!

ExactTarget recently released Reaching Today’s Digital Traveler, a compilation of tips and tactics that are critical for digital marketers in the travel and hospitality industry. Here’s the list of tactics, plus the questions you should ask yourself to keep your digital communication strategy on track.

1. Grow Your Subscriber list

To determine why your brand might be missing out on conversations with interested and ready-to-purchase travelers, ask yourself these questions:

• Do you...

If you’ve mastered marketing automation 101, and even tackled our 9 steps to go beyond the marketing automation basics, then you’re ready for a few of our expert tips. At this point, you should be delivering highly relevant and dynamic email content, sending out drip emails to nurture prospects over time, and managing your social profiles using real-time and scheduled posts.

Sound about right? If so, then read on to find out how you can continue to improve your marketing automation efforts with these 8 steps, inspired by the Mastering the Art of Marketing Automation eBook:

1. Don’t get lazy. At...

Mastered the basics of marketing automation? If the answer is yes, I'm guessing you've already begun reaping the rewards of your initial automation efforts. I'm also surmising that your CRM system is busy collecting plenty of customer and prospect data, and you're actively engaged on multiple social channels. At this point, you might even have a little extra time in your schedule to dive into your RSS feed, or take a longer smoothie break.

You're off to a good start.

That being said, there's always more to learn about the complex clockwork of marketing automation. Take your knowledge to the...

Marketing automation is the intersection of many useful features and functions. It's a proven fact that marketing automation software gives marketers full visibility into aspects of the sales cycle that were previously a mystery. But the sheer number of buttons and tools can seem daunting if they're not old-hat to you just yet.

As you begin to build an effective marketing automation program, you can begin to gain a holistic view of your marketing activities. From there, you can streamline traditionally manual processes (like customer segmentation, email marketing, and campaign management).

Start ...

There’s a big difference between a first-class flight and a pedi-cab ride. Similarly, there are many differences between an ROI-optimized digital marketing strategy and a half-baked, unprofitable one. As a travel and hospitality brand, you’re tasked with creating a seamless booking process for your customers—or else you might miss that narrow window of time when they’re most likely to convert.

Our own Jeff Rohrs recently shared some tips for reaching the digital traveler in a blog post for Ataway Exchange, where he’ll be speaking next month. Here are five of the top tips from Jeff’s post and...