Tuesday, December 11, 2012
Facebook admins may be aware of a page management tool called “Hide” that allows them to hide and then unhide wall posts left by fans on a brand's wall. We're excited to announce that as of today, this capability is now available within SocialEngage as well!
This means brands can quickly remove inappropriate or undesirable posts from their wall:
Without permanently deleting them from their page history, leaving them the ability to restore them at a later date:
In the fast-paced, high-stakes world of social media, this can buy your team precious time while you decide who should respond to the message and what they should say.
Using the "Hide" feature effectively could be the difference between a situation spiraling out of control or being quickly and efficiently handled.
Login to SocialEngage today to see this new feature and incorporate it into your plan to handle inbound volume!
Looking for more ways to handle an issue before it gets out of hand? Check out Kyle Lacy’s 6 tips to calm a social media crisis.