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Mail to Excite.com Addresses Delayed

Wednesday, July 1, 2009 by Al Iverson
Mail to addresses at the excite.com domain is significantly delayed and may not be going through at all, or is going through so very slowly that very little mail will actually be delivered.

From our investigation, I see that this issue does not appear to be specific to ExactTarget. The issue appears to be on the receiving side of things, meaning the issue is with the ISP, not with the sender. I've contacted BlueTie, the outsource mailbox provider that handles inbound mail for Excite, and I'll let everyone know what I hear back.

Nowadays, the relatively percentage of Excite.com addresses on a typical list is pretty small; if you were to query your own lists to find all active Excite.com recipients I suspect the number would be very low (or zero). So, don't fret; this isn't likely to have any significant impact on your ability to send mail.

Comments for Mail to Excite.com Addresses Delayed

Monday, July 20, 2009 by Doug:
Excite "upgraded" its email by outsourcing it to BlueTie back in June 2008, and has been nothing but trouble since; there have been multiple instances of users not being able to log in to email, email not being sent or received, inability to access from broadband, etc. Many Excite users (for 5+ years) are very disgruntled, and say that they will move their email, but there is not way to bulk export email (or contact lists for that matter). It is a mess. Neither Excite nor BlueTie respond to reports/complaints/inquiries. They really don't seem to care.
Wednesday, August 12, 2009 by joanne daniels:
excite email has been nothing but trouble since the change to "upgrade and make better". WHAT A JOKE!!. Mail is so diffucult to access and not user friendly at all. I have not been able to get any mail now for the last week. Click on email and it goes NOWHERE. guess its time to lose my excite email account(although it already is lost) and move on to something that actually works!

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