The Social Media Landscape

Paul Hopkins from easyJet Featured in BBC News Video

Posted by: Jesse Engle
Thursday, October 22, 2009

European airline easyJet (@easyJetCare) use CoTweet to manage customer service interactions through Twitter. This interesting BBC News video covering the impact social media is having on the travel industry features Paul and his teams efforts (the easyJet piece starts at 3:45). → Watch the video

Yes we make mistakes, everybody makes mistakes. It’s what we do about that feedback…and we resolve problems.

Paul Hopkins, Head of Customer Experience, easyJet